Notes on customer support, Shopify apps, and building Convot.https://convot.io/https://convot.io/blog/customer-support-metrics-shopify-apps/https://convot.io/blog/customer-support-metrics-shopify-apps/Most support dashboards drown you in numbers. Here are the few customer support metrics that actually predict retention and reviews for a Shopify app.Fri, 22 May 2026 00:00:00 GMThttps://convot.io/blog/why-convot-for-shopify-app-developers/https://convot.io/blog/why-convot-for-shopify-app-developers/Shopify apps live and die by their App Store rating — and that rating is won or lost in support. Here's why we built a chat platform specifically for app teams.Thu, 21 May 2026 00:00:00 GMThttps://convot.io/blog/multilingual-support-shopify-apps/https://convot.io/blog/multilingual-support-shopify-apps/Shopify merchants are global, but most app teams only support English. Here's how to offer multilingual customer support without hiring a multilingual team.Tue, 19 May 2026 00:00:00 GMThttps://convot.io/blog/best-crisp-alternatives-shopify-app-teams/https://convot.io/blog/best-crisp-alternatives-shopify-app-teams/Outgrowing Crisp? Here's an honest comparison of the best Crisp alternatives for Shopify app developers — Intercom, Tidio, Chatwoot, and Convot — and how to choose.Fri, 15 May 2026 00:00:00 GMThttps://convot.io/blog/how-to-get-more-shopify-app-reviews/https://convot.io/blog/how-to-get-more-shopify-app-reviews/Your Shopify App Store rating drives installs, ranking, and trust. Here's a practical playbook for earning more 5-star reviews — and why support is the lever that moves it.Tue, 12 May 2026 00:00:00 GMT