A help center inside the chat, and on your domain.
Let merchants self-serve with searchable articles, multi-language content, and a "Was this helpful?" loop, all at help.yourapp.com. Fewer tickets, better reviews.
Free for your first app · Custom domain included · Remove "Powered by" at any tier
Everything a professional KB needs, nothing you don't.
Your domain. Your brand.
Point help.yourapp.com at Convot, SSL auto-provisioned via Cloudflare for SaaS, no nginx config. Canonical URLs prefer your domain the moment it verifies. Add your logo, banner, and footer. Remove "Powered by." Inject custom HTML.
In-widget search, right in the chat.
The Help tab in your widget searches your articles without leaving the chat. Merchants find answers in seconds. If they don't find what they need, they open a conversation, and you see exactly which search had zero results (your content gaps dashboard).
Articles in 12 languages.
Write help content in any of 12 languages with per-language slugs, locale routing, and a language switcher on the public site. The widget auto-detects the visitor's browser language and serves the right version, no extra config.
"Was this helpful?", and you see who said no.
Every article gets a thumbs-up / thumbs-down prompt, visitor-keyed (one vote per person). The portal analytics dashboard surfaces your lowest-rated articles and zero-result searches, so you know exactly what to write next.
A full authoring workflow.
Draft, visible, or hidden, move articles through a simple status flow. Markdown editor with live preview, meta title + description per article, manual ordering within categories, author attribution, and full-text admin search. No external CMS needed.
SEO out of the box.
Human-readable slugs, per-article Open Graph tags, optional noindex (hide a draft collection from Google), and a clean URL structure that search engines can crawl. Your help center ranks, and when it does, that's a ticket you didn't pay to answer.
Fewer tickets means more time to ship, and fewer reasons to uninstall.
Every merchant who finds the answer themselves is one less conversation sitting in your queue. But when they do open a chat, Convot shows you their MRR, churn risk, and LTV right in the sidebar, so the first response you send is informed, not generic.
- ✓ Self-serve deflects tickets; in-widget search keeps merchants inside the chat
- ✓ Content-gap dashboard shows which searches fail, fix the article, remove the friction
- ✓ When a merchant does reach out, their revenue context is already in the sidebar
The help center is one part of the portal.
Changelog & Roadmap
Ship updates publicly, let merchants vote on features, and close the loop with a one-click "It shipped" email to everyone who voted.
Explore the portal →Status Page
A branded status page with built-in uptime monitoring. Know about outages before your merchants do, auto-incidents, no third-party subscription.
See the status page →Live Chat
When articles don't answer the question, the chat tab is one tap away. Real-time, branded, with live translate in 25+ languages.
See live chat →A help center your merchants actually use.
Custom domain, 12 languages, in-widget search, and SEO, free for your first app.