Crisp is a great chat tool.
Convot is built for Shopify app developers, and wired to your revenue.
Crisp handles live chat and a shared inbox for any kind of business. Convot does the same, and then shows you the MRR, churn risk, and LTV of the merchant you're talking to. It also ships with a product portal, status page, scheduling, and AI churn attribution. All purpose-built for the 1–10-person teams behind Shopify apps.
Free for your first app · Import Crisp contacts, conversations & articles
When should you use each?
Crisp is a good fit when…
- You run a general SaaS, e-commerce store, or any business outside the Shopify app ecosystem
- You need a mature chatbot builder and pre-built campaign automation
- Your team is already deeply integrated into Crisp's third-party marketplace
- You don't need Shopify revenue data next to support conversations
Convot wins when…
- You build Shopify apps and need to know which merchants are paying, on what plan, and worth the most
- You want MRR, churn risk, and LTV beside every support thread, not in a separate tab
- You need a full product portal: changelog, roadmap voting, status page, and scheduling, all in one platform
- You want to see whether a merchant churned because of a bad support experience
- You have a lean team (1–10 people) juggling support + product communication tools
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Crisp |
|---|---|---|
| Live chat widget | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Help center / knowledge base | ✓ | ✓ |
| Native mobile app (iOS + Android) | ✓ | ✓ |
| Live translation (25+ languages) | ✓ | Partial, paid add-on |
| Help center on your own domain | ✓ | Paid plans only |
| Changelog + roadmap | ✓ Built-in | – |
| Status page + uptime monitoring | ✓ Built-in | – |
| Scheduling (in-widget booking) | ✓ Built-in | – |
| Shopify revenue intelligence (MRR / LTV / churn risk) | ✓ Only on Convot | – |
| AI churn attribution | ✓ Only on Convot | – |
| Frustration escalation + AI QA grading | ✓ | Basic bot triggers |
| Built for Shopify app developers | ✓ Purpose-built | Generic, requires config |
| $crisp-compatible SDK (easy migration) | ✓ | ✓ (native) |
| Starting price | Free / Pro $29/agent | Free / Pro €25/agent |
✓ = available · Partial = limited or add-on · , = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation in the inbox shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and delivers a verdict: was support the cause? That's a signal no other tool can produce, and it tells you exactly what to fix.
Five tools become one
Crisp handles chat. You still need Canny for the roadmap, Statuspage for uptime, Calendly for bookings, something for the changelog, and a dashboard for your MRR. Convot ships all of it, one login, one brand, one bill.
Switching takes one click
Import contacts, conversations, and help articles from Crisp in a single step. The Convot SDK is $crisp-compatible, change the script tag, keep your existing event calls, and you're live.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free forever for your first app, no credit card required.