Canny is a focused feedback tool.
Convot bundles roadmap voting and a changelog with your whole support stack.
Canny does product feedback boards, roadmaps, and changelogs well. Convot ships a roadmap your merchants vote on and a public changelog too, on your domain and inside the same widget where they chat with you, alongside live chat, a help center, a status page, scheduling, and Shopify revenue data.
Free for your first app · Live in minutes · No credit card
When should you use each?
Canny is a good fit when…
- Product feedback is a dedicated workflow you want the deepest standalone tooling for
- You need advanced feedback features: segments, prioritization frameworks, many integrations
- You don't need feedback tied to live support or Shopify revenue
- You're happy running it as a separate subscription and login
Convot wins when…
- You want merchants to vote on the roadmap inside the same widget they chat in
- You want changelog + roadmap bundled with chat, help center, status, and scheduling
- You want to see which merchants voted, and what their MRR is
- You'd rather not pay for and stitch together a separate feedback tool
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Canny |
|---|---|---|
| Roadmap with voting | ✓ | ✓ |
| Public changelog | ✓ | ✓ |
| Feedback boards | Roadmap + changelog | ✓ |
| On your own domain | ✓ | ✓ |
| Inside your support widget | ✓ Only on Convot | – |
| Live chat + shared inbox | ✓ | – |
| Help center / knowledge base | ✓ Built-in | – |
| Status page + uptime monitoring | ✓ Built-in | – |
| In-chat scheduling | ✓ Built-in | – |
| Shopify revenue beside votes (MRR / LTV) | ✓ Only on Convot | – |
| Built for Shopify app developers | ✓ | Generic |
| Starting price | Free / Pro $29/agent | Free / from $79/mo |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Let merchants vote where they already chat.
A roadmap, a changelog, and live support in one widget on your domain. Free for your first app, no credit card.