Re:amaze is a solid helpdesk for ecommerce brands.
Convot is for the teams building Shopify apps, wired to your Partner revenue.
Re:amaze is a helpdesk built for ecommerce stores, chat, a shared inbox, FAQ, and shopper order data pulled from the store. Convot serves app developers instead, with each merchant's MRR, plan, and LTV beside support, plus a roadmap, changelog, status page, and scheduling.
Free for your first app · Live in minutes · No credit card
When should you use each?
Re:amaze is a good fit when…
- You're an ecommerce brand supporting shoppers, with order and cart context
- You want ecommerce-specific features like cart-abandonment messaging
- Your customer is the shopper, not a Shopify app merchant
- You don't need Shopify Partner revenue data
Convot wins when…
- You build Shopify apps and the merchant is your customer
- You want MRR, plan, and LTV of the merchant beside every conversation
- You want roadmap, changelog, status, and scheduling bundled in
- You want AI churn attribution and automatic QA grading
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Re:amaze |
|---|---|---|
| Live chat widget | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Help center / FAQ | ✓ | ✓ |
| Shopper order data from the store | – | ✓ |
| Changelog + roadmap + status + scheduling | ✓ Built-in | – |
| Shopify revenue intelligence (MRR / LTV) | ✓ Only on Convot | – |
| AI churn attribution | ✓ Only on Convot | – |
| Built for | Shopify app developers | Ecommerce brands |
| Starting price | Free / Pro $29/agent | From $29/agent |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free for your first app, no credit card required.