After Mantle's shutdown: the best Mantle alternatives for Shopify app teams (2026)

Yes, Mantle has shut down. By Mantle’s own notice, accounts without Mantle Billing ended on August 14, 2026, and Mantle Billing accounts on September 30, 2026. If you build Shopify apps and have not replaced Mantle yet, your revenue numbers are recoverable because they live in the Shopify Partner API, but anything Mantle stored itself, such as help desk conversations, notes and email lists, is not.

Disclosure: Convot publishes this guide and is one of the tools it describes. Mantle facts come from Mantle’s own wind-down notice at docs.heymantle.com/wind-down, Shopify facts from shopify.dev, and competitor prices from each vendor’s pricing page, all checked on 1 October 2026. We have not independently confirmed Mantle’s state after September 30 beyond its own notice.

This guide replaces the version we published in June, which was written for teams racing the August 14 deadline. That deadline is gone. The question now is what you can still rebuild, and how to do it without paying for more tools than you need.

What happened to Mantle?

Mantle announced on June 16, 2026 that it would shut down. Its notice described “a complete shutdown of all Mantle properties and eventual destruction of data,” and said the product was not being sold: “You don’t have to worry about it switching hands.”

The shutdown ran in two stages:

For billing, Mantle told partners to move to Shopify’s App Pricing. Mantle’s notice does not describe an export tool, and it says the data will be destroyed, so plan as if anything you did not export before your date is gone.

What survived in Shopify, and what did not?

Most of what made Mantle useful came from data Shopify already holds. Mantle read it, organised it and drew dashboards on top. That split decides what you can rebuild today.

Survived, because it lives in Shopify:

• Every charge your apps earned: recurring, usage and one-time charges, plus credits and refunds.
• Every install, uninstall, reopened store and closed store.
• Each merchant’s current plan and billing status.

Did not survive, unless you exported it before your date:

• Help desk conversations and tickets you ran through Mantle.
• Notes, deals and custom fields you added by hand.
• Email lists and campaign history.
• Usage events you sent to Mantle yourself.
• App Store ranking history from SASI, which AppJubilee’s write-up reports was lost when Mantle wound down.

The first list is the one that hurts to lose, and it is the one you can rebuild. MRR, LTV and past uninstalls are calculations on top of Shopify’s charge and install history, so any tool that reads the Partner API can redo the maths from your first charge onwards.

The second list is where the real loss sits. If your support history lived in Mantle’s help desk and you did not export it, no tool can get it back. The practical move is to start a clean support record now and stop relying on memory for which merchants had problems.

What is the best Mantle alternative for Shopify app teams?

There is no single Mantle replacement, because Mantle bundled billing, analytics and a help desk under one login. As of 1 October 2026, billing moves to Shopify App Pricing, which Mantle itself recommended. Revenue analytics moves to the free Shopify Partner Dashboard, Baremetrics (from $49 a month billed annually), ChartMogul (free up to $10,000 MRR) or Convot (free under $1,000 MRR). The help desk moves to a tool with a chat widget you can install in your app, such as Convot, which also puts each merchant’s revenue beside the conversation.

The right pick depends on which Mantle job you miss most. If it was the numbers for a monthly report, a reporting tool fits. If it was knowing who you were talking to in support, a help desk that reads Partner data fits. The sections below cover each job in turn.

How do you get MRR for a Shopify app without Mantle?

Connect the Shopify Partner API to a revenue tool, because Shopify’s own Partner Dashboard does not show MRR. Baremetrics (from $49 a month billed annually), ChartMogul (free up to $10,000 MRR) and Convot (free under $1,000 MRR) all calculate MRR from your Partner charge history, which is the same source Mantle read, and the free Partner Dashboard CSVs back it up.

The steps are the same whichever tool you pick:

1. Create a Shopify Partner API client for your Partner organization, with access to your apps and financials.
2. Connect it to the tool you choose and let it sync your charge history.
3. Export the Partner Dashboard CSVs as a backup that no vendor controls.

MRR is the sum of each active merchant’s recurring charge, converted to a monthly amount. Each tool below calculates it from Shopify’s charge data, but definitions differ on usage charges, annual plans, refunds and whether revenue is gross or net of Shopify’s fee. If two tools disagree, compare those settings first.

Shopify’s Partner Dashboard (free). Shopify’s own dashboard shows total earnings, earnings by date range, payouts, merchants with your app, installs, uninstalls, merchant growth and time to uninstall. You can export current merchants, earnings and a full charge history as CSV files. What it does not show, by Shopify’s own documentation, is MRR, churn rate or LTV. If you only need to know what you earned and how many stores have your app, start here and pay for nothing.

Baremetrics. A subscription analytics product with a Shopify Partners integration, so it reads the same charge data and calculates MRR, LTV and churn on top. Launch costs $49 a month billed annually or $75 monthly (Baremetrics pricing page), priced by ARR band, with no free plan. It also handles Stripe, App Store and Google Play revenue, which matters if your apps bill outside Shopify too. See Convot vs Baremetrics for how the two differ.

ChartMogul. Revenue reporting with cohorts, segmentation and forecasting, free up to $10,000 in MRR. Shopify Partners data comes through a free third-party connector called SaaSync. ChartMogul’s paid Starter plan costs $57 a month billed annually once you pass the free limit (ChartMogul pricing page). See Convot vs ChartMogul.

Convot. A help desk for app teams that connects to the Shopify Partner API directly and shows each merchant’s plan, MRR and LTV beside the support conversation, along with a revenue dashboard. It is free under $1,000 MRR, then $49 a month for 1 app.

Prices checked on each vendor’s pricing page on 1 October 2026.

If revenue reporting for investors or a finance team is the job, Baremetrics and ChartMogul go deeper than Convot. Convot’s case is narrower: it puts the number where you answer merchants.

How does a rebuilt dashboard work in Convot?

You create a Shopify Partner API client with the Manage apps and Manage financials permissions, then a Convot owner enters your Partner Organization ID and access token in Convot’s Shopify settings, and Convot starts syncing in the background. It finds your apps from the first transaction it reads, so an app that has never charged a merchant has to be added by its app ID instead.

Once the sync runs, the revenue dashboard shows MRR, net payout, total revenue, subscription, usage and one-time revenue, ARPU and LTV. Each number opens a detail page with a trend chart, a fee breakdown, a plan breakdown and a table for each app. Convot then keeps syncing roughly every 4 minutes, so new charges and uninstalls show up without a refresh. Disconnecting keeps the history you already synced.

The part we built Convot around is the conversation view. When a merchant writes in through a widget that identifies their shop with a signed hash, a small server-side call in your app, Convot shows their plan, MRR, LTV and install history in the sidebar of that conversation, so you know you are talking to a $300-a-month account before you reply. Revenue is visible to owners by default, and owners can grant it to admins.

When a merchant uninstalls shortly after a support conversation, Convot’s AI reads the thread and gives a best-effort verdict on whether support may have contributed, with a suggested next step. It is a prompt to look at the conversation again, not a final answer, and it only covers Shopify apps. More on that in what to do when a merchant uninstalls your Shopify app.

What replaces Mantle Billing?

Shopify App Pricing replaces Mantle Billing: Mantle’s notice recommended it to every billing partner, and set September 30, 2026 as the end date for Mantle Billing accounts. Finish that move first, before any dashboard or help desk work, because apps still showing old plans or broken upgrade flows lose revenue every day.

Per Shopify’s documentation (shopify.dev, checked 1 October 2026), App Pricing hosts your plan selection page and handles recurring charges, usage-based pricing, free trials and proration. It supports monthly, yearly and combined recurring-plus-usage plans, allows up to eight public plans per app, and does not support one-time purchases or usage caps. Once you opt in, you cannot create new recurring charges through the Billing API.

Before you rely on App Pricing, check that it covers every plan you sell. Simple monthly plans move cleanly. Usage-based charges, custom deals for large merchants and anything you priced by hand in Mantle need a closer look, because a pricing model that worked in Mantle may need a different setup in Shopify.

Convot is not a billing engine. It reads the charges Shopify records, whichever way you set up pricing, so once billing runs through Shopify, your revenue dashboard picks it up.

How do you replace Mantle’s help desk?

Mantle’s help desk ended on August 14 for most accounts. If you were answering merchants from it, they now reach you by email or not at all, so getting a support channel back inside your app is the urgent part.

What to look for in a replacement, if you build Shopify apps:

• A chat widget you can install inside your app’s admin, not only on a storefront. Tools that lead with ecommerce features, such as Gorgias, centre on shoppers and order data. Re:amaze pitches itself at SaaS teams too, but lists an order bot and store integrations. Either way, check whether they embed in an app admin and show subscription revenue.
• A help center for each app, so merchants can find answers without writing in.
• The merchant’s revenue beside the conversation, which is hard to get from a store-focused help desk.
• One inbox if you run more than one app, so two or three apps do not mean two or three subscriptions.

There is no Mantle importer in Convot or, as far as we found, in any other help desk. If you exported contacts before the shutdown, you can bring them into Convot through its API or its MCP server. If you exported nothing, start fresh: the merchant list itself rebuilds from the Partner API as soon as you connect it.

What did Mantle do that no single tool replaces?

No single tool replaces all of Mantle, and you do not need one that does. Mantle bundled billing, analytics, a help desk, email and affiliates under one login, and by third-party accounts also CRM features and the SASI ranking tool, and each of those jobs now has a better-fitting home.

The one gap worth acting on today is App Store ranking. Ranking history cannot be backfilled, so every day without a tracker is a day missing from your record.

What should you do first if you missed the deadline?

Start with billing, then back up your Partner data, then restore support. If you are reading this after the shutdown with nothing replaced, work in this order:

1. Billing first. Confirm every app charges through Shopify App Pricing and that upgrades and downgrades work.
2. Download your Partner Dashboard CSVs. Export current merchants, earnings and history today. They cost nothing and give you a backup outside any vendor.
3. Put a support channel back in each app. Merchants who cannot reach you uninstall quietly.
4. Reconnect the Partner API to one revenue tool. Pick based on the job: reporting depth (Baremetrics or ChartMogul) or revenue beside support (Convot).
5. Start a ranking tracker if App Store position matters to you.
6. Write down what you lost. Note which merchants had open issues in Mantle’s help desk, while you still remember, and reach out to them.

Common questions about Mantle’s shutdown

Is Mantle shutting down, or has it already shut down? Yes, Mantle has shut down, by its own notice. It announced the closure on June 16, 2026; accounts without Mantle Billing ended on August 14, 2026, and Mantle Billing accounts on September 30, 2026. Mantle said data would be destroyed and the product would not be sold (source: docs.heymantle.com/wind-down).

What do I do now that heymantle has shut down? Move billing to Shopify App Pricing, export your Shopify Partner Dashboard CSVs, put a support channel back in each app, and reconnect the Partner API to one revenue tool. The checklist above sets out the order.

Can I still export my data from Mantle? Mantle’s notice does not describe an export tool, and it says data will be destroyed after the shutdown. Revenue, install and charge history can be rebuilt from the Shopify Partner API, and the Partner Dashboard exports it as CSV for free.

What is the best free alternative to Mantle analytics? Shopify’s own Partner Dashboard is free and shows earnings, installs, uninstalls and merchant growth, with CSV exports, but not MRR, churn rate or LTV. ChartMogul is free up to $10,000 MRR and needs the free SaaSync connector for Shopify Partner data; Convot is free under $1,000 MRR and connects directly. Both calculate MRR and LTV from Partner data.

Does Convot replace Mantle? Convot replaces Mantle’s revenue view and help desk for Shopify app teams, with each merchant’s plan, MRR and LTV beside the support conversation. It does not replace billing, which moves to Shopify App Pricing, or email, affiliates and App Store ranking, which need dedicated tools.

About the author

Tarang Agarwal is the founder of Convot. Convot is built by Sidepanda, a small studio that runs several Shopify apps of its own, including Appointo, Depo and Panda Bundle. If you want a second pair of eyes on your move off Mantle, see Convot vs Mantle or write to us; no pitch required.