See the revenue behind every conversation.
Connect your Shopify Partner account once. Every merchant conversation instantly shows their plan, MRR, and LTV, right in the sidebar, plus a full revenue dashboard, no separate analytics subscription to pay for. Know what a merchant is worth before you type your first word.
Free under $1k MRR · No credit card · Import from Crisp in one click
of conversation history checked on uninstall: a recent thread reopens so you can follow up.
of the help desks we compare show Shopify Partner data beside the conversation.
to connect your Partner account and turn support into a retention system.
Your Shopify revenue, synced automatically.
Connect your Shopify Partner API token once. Convot pulls transactions and lifecycle events on a ~4-minute cadence, gross MRR, net payout, ARR, ARPU, LTV, active subscribers, installs, and uninstalls, all on one dashboard with date presets, sparklines, and period-over-period deltas.
- ✓Gross MRR / ARR dashboard with per-app breakdown
- ✓KPI cards with sparklines and period deltas
- ✓Revenue-type breakdown: subscription, usage, one-time, net payout
- ✓Encrypted Partner API token, never stored in plain text
Every merchant's revenue, right in the sidebar.
Open any conversation and you immediately see the contact's Shopify plan, current MRR, lifetime value, install age, and full lifecycle history, without switching tabs or running a query. Context that turns a support reply into a retention move.
- ✓Plan name, MRR, and net payout per merchant
- ✓Active / Trial / Frozen / Churned status badge
- ✓Full lifecycle event timeline (installs, charges, uninstalls)
- ✓Merchant detail drawer: LTV, live charges, linked conversations
Uninstall? The conversation reopens automatically.
When a merchant uninstalls your app, Convot detects it, stamps a churn event, and reopens their most recent support conversation (within 7 days) so you can follow up while it's fresh. AI churn attribution then tells you whether support was the cause, or not.
- ✓Uninstall detection → conversation auto-reopened in seconds
- ✓AI verdict: was support the cause, a contributor, or not, with reasoning
- ✓Reinstall → automatically marked as recovered
- ✓Churned filter in the inbox shows recently uninstalled merchants
A number the help desks we compare do not show: support-attributable churn %.
Every uninstall gets AI triage. Convot aggregates the verdicts into a single metric on the Revenue dashboard: the percentage of churn that support could have prevented. Fix the right thing, product gap, slow replies, or confused onboarding, instead of guessing.
- ✓Per-uninstall AI attribution, near-instant
- ✓Aggregated "support-attributable churn %" on the dashboard
- ✓AI suggests next action for support-attributable churns
- ✓Drill into any churned segment with full filter/sort controls
Merchant segments built for Shopify app teams.
Slice your install base into Active, Churned, Installed, and Uninstalled lists with composite filters and sorting. Every segment links back to the support conversations, so high-MRR churn or trial-to-paid conversion isn't just a number, it's a list of people you can message right now.
- ✓Active / churned / installed / uninstalled segment views
- ✓Composite filters by plan, MRR, date, app, and status
- ✓Merchant detail drawer with full conversation history
- ✓Per-merchant snapshot run-rate history (MetricSnapshot)
The support platform nobody else can build.
Crisp, Intercom, Zendesk, and Gorgias can't show plan, MRR, and LTV beside a conversation, because they don't have your Shopify Partner data. Convot connects directly to your Partner account, so revenue context is always live, always beside the thread that matters.
Every reply is informed by what the merchant pays. Uninstalls from merchants you know show up in their conversation. And you get a number the help desks we compare do not show: an AI estimate of how much of your churn support may have contributed to.
Crisp / Intercom
No Shopify Partner connection. No MRR or plan beside the chat.
Convot
Plan, MRR, LTV, lifecycle events, and churn attribution, live beside every conversation.
Gorgias
Built for merchants selling to shoppers. Convot is for the developers building the apps merchants install.
Revenue works with every pillar.
AI escalation & QA
Frustration escalation, auto-QA grading, and churn attribution working alongside the revenue data.
Explore AI →Shared inbox
Contact-centric inbox where every thread shows the merchant's revenue context in the sidebar.
Explore inbox →Live chat
Branded widget with HMAC identity verification, so you always know exactly who you're talking to and what they're worth.
Explore live chat →See the revenue behind every ticket. Start free.
Connect your Shopify Partner account and see your revenue data beside the first conversation in under 5 minutes.