An Intercom alternative for small teams that run several apps.
One inbox and one bill, with no Expert plan needed.

For 3 people, Intercom costs $87 to $396 a month and Convot $49, or $89 for 3 apps. Intercom is priced per seat, billed annually: Essential $29, Advanced $85 and Expert $132, with a 1 seat minimum and no free plan. For 3 people that is $87, $255 or $396 a month before Fin, which costs from $0.99 per outcome. Convot is free under $1,000 MRR, then $49 a month for 1 app and 3 seats, $20 per extra app, with Cove AI at $0.20 per resolved conversation on paid plans. For one person, Intercom Essential at $29 costs less than Convot Starter. Intercom has a 14-day trial, and startups can get up to 90% off plus a year of Fin free, which can undercut Convot for eligible teams.

You can migrate from Intercom to Convot for free. Convot runs the migration for you and keeps each conversation's original date; there is no one-click importer, so it is a founder-assisted move. The one Intercom migration so far moved a year of history within a day. Help center articles and attachments are not moved yet. See how migrations work at convot.io/migrate.

Convot gives every app its own widget, help center, changelog, roadmap with voting, status page and scheduling, all in one inbox and priced by app count. Intercom needs Expert for more than one brand, and its pricing page lists no roadmap voting or status page. For Shopify apps, Convot also shows each merchant's plan and MRR beside the conversation.

Salesforce. The company behind Intercom renamed itself Fin, after its AI agent, and Salesforce completed its acquisition of Fin, formerly Intercom, on 10 September 2026, after agreeing a price of about $3.6 billion in June. Salesforce says Fin will continue to serve its customers as part of Salesforce's AI Labs. The help desk product still carries the Intercom name, and its pricing page was unchanged when checked on 10 October 2026.

Cove AI is a cheaper alternative to Intercom Fin: $0.20 per resolved conversation in which it replied, against Fin from $0.99 per outcome. Cove answers from each app's help center and the sources you add, can show its sources, and hands off to a person when it is not confident. It is available on Convot's paid plans, from $49 a month.

Intercom charges $0.99 per Fin outcome, once per conversation. Its pricing page counts an outcome when the customer confirms the issue is resolved, when they do not ask for more help after Fin replies, or when Fin completes a workflow, including a handoff. Cove AI charges $0.20 once per resolved conversation in which it sent a reply. Because the definitions differ, compare what counts as well as the price.

For a team of 3, Convot Starter is $49 a month against $87 on Intercom Essential, $255 on Advanced and $396 on Expert, billed annually. For one person, Intercom Essential at $29 a month costs less than Convot Starter. For several apps, Convot adds $20 per app while Intercom needs Expert for a multibrand Messenger and help center.

Intercom is worth it for a small SaaS team that needs product tours, in-app messages and surveys, sold as Proactive Support Plus at $99 a month for 500 messages, or that qualifies for its startup offer of up to 90% off plus a year of Fin free. For 3 seats it costs $87 on Essential, $255 on Advanced or $396 on Expert a month before Fin, with a 14-day trial. It is harder to justify for a team running several apps that mainly needs chat, a shared inbox and a help center for each, because a multibrand Messenger and help center need Expert.