Migrating from Crisp to Convot: a step-by-step guide

The biggest reason teams stay on a support tool that no longer fits is the dread of migrating. Years of conversations, a help center, a script tag wired into your app. It feels like a project. Moving from Crisp to Convot is genuinely not, because the migration is built in. Here is the whole process.

Step 1: Create your Convot account

Sign up and create your organization. You get a workspace and a widget snippet immediately. This takes a couple of minutes and costs nothing, the first app is free.

Step 2: Connect your Crisp account

In Convot’s migration settings, paste your Crisp operator token. Convot fetches a live preview of exactly what will come over, contacts, conversations, and help-center articles, so you can confirm before anything runs. Nothing imports without your go-ahead.

Step 3: Run the import

Hit import and Convot pulls your data in rate-limit-aware batches: contacts with their attributes, full conversation history with timestamps, and your help articles with categories and content. It is resumable, so if a rate limit hits, it picks up where it left off. You watch a progress bar instead of babysitting a CSV.

Step 4: Swap the snippet

This is the part teams fear most, and it is the smallest. Convot’s SDK is Crisp-compatible, so you change the script tag and your existing event calls keep working without a rewrite. The full Convot vs Crisp comparison covers the SDK details.

Step 5: Connect your Shopify revenue

Here is the upgrade you could not get on Crisp. Connect your Shopify Partner account and every conversation now shows the merchant’s MRR, plan, and LTV. The same inbox you just migrated now knows what each merchant is worth.

What you gain on the other side

Beyond keeping your history, you pick up the things Crisp never had: revenue beside every conversation, AI churn attribution, a roadmap and changelog, a status page, and in-chat scheduling, all in one platform instead of five subscriptions.

The whole move fits in an afternoon, and you keep four years of history. The dread is the only real obstacle, and it is unfounded.

See the migration guide, or start free.