One inbox for every app you run.
Every conversation lands in one inbox, labeled by the app it came from, and each customer gets one record across every app they use. Saved views, assignment, private notes with @mentions, slash shortcuts, collision detection and AI summaries, all in a single pane.
Free under $1k MRR · Import from Crisp in one click
One row per customer. Every app, every thread.
The inbox is organized by contact, not by conversation. Each row shows a customer's full conversation history across every app you run, with color-coded app pills and a live "open" pulse dot per active thread. Last-message preview shows an amber "Note:" badge when the last item was internal, so you always know the state before clicking in.
- ✓Cross-app conversation pills per contact row, color-coded, live pulse
- ✓Last-message preview + unread count badge per row
- ✓Switch between all apps or a single app in one click
- ✓Route each app to its own Slack channel
Saved views: your queue, your way.
Combine any filters (status, assignment, tags, location, unread, date range and more) into a named, shareable view. Switch queues in one click. Filters run across name, email, and full message content. Team views are shared across the org; personal views stay private.
- ✓AND-joined filter sets: status, assignment, tags, Mentions, date
- ✓Full-text search across name + email + message content
- ✓Team-shared or personal; edit, update, delete in place
Private notes. @mention the right teammate.
Switch the composer to Note mode and your message is visible only to the team, never to the customer.
Type @ to ping a specific teammate: they get an email and a push notification.
The mention email is delayed one minute and skipped if they've already read the thread.
A Mentions filter in the inbox shows every thread where you've been tagged.
- ✓Notes are invisible to customers, guaranteed, not just hidden
- ✓@mention: email + mobile push, 1-min delay if already viewed
- ✓Mentions inbox filter, see every thread you've been tagged in
Type / to reply in seconds. Never forget to follow up.
Type / in the composer and a keyboard-navigable canned-response picker appears in-line.
Pick, preview, insert, all without lifting your hands from the keyboard.
Set a reminder with a date, time, and note: a scheduled message fires right in the conversation thread at the exact moment.
- ✓Slash-command shortcuts, keyboard-navigable, rich HTML or plain
- ✓Save any message as a shortcut from the hover menu
- ✓Reminders fire as in-thread notes, cancellable, pending list per convo
Eliminate collisions before they happen.
Teammate typing in the inbox list shows their avatar with an animated ellipsis on the row, you see who's composing before you even open the thread. Viewer avatars on each inbox row show who's already handling a conversation. When multiple agents are in the same thread, a "Viewing now: …" tooltip names them all.
- ✓Teammate-typing indicator visible in the inbox list, not just inside the thread
- ✓Viewer avatars on every row, up to 3 + overflow
- ✓"Viewing now: …" tooltip, know who's in before you start typing
AI summaries and real response-time data.
When a conversation resolves, Convot's AI writes a 2–3 sentence TL;DR that shows up in the contact timeline sidebar, so the next agent doesn't re-read 40 messages. The Reports tab surfaces median FRT, p90, resolution time, SLA attainment %, and per-agent scores, with period-over-period deltas so you know if the queue is getting faster or slower.
- ✓AI conversation summary on resolve, shown in sidebar timeline
- ✓Median FRT, p90, resolution time, SLA attainment % per agent
- ✓Period-over-period deltas, know if response times are improving
Running Shopify apps? See what each merchant pays.
Connect your Shopify Partner account and, before you type a word, the contact sidebar shows the merchant's plan, gross MRR, LTV, install age and every lifecycle event. When a merchant uninstalls, Convot reopens the conversation automatically so you can follow up.
One inbox for every app you run.
Free under $1k MRR. No credit card. Every app in one place, on one bill.