How Birdchime replaced four support tools with one
Birdchime is a pickup and delivery scheduling app for Shopify, run by an 8-person team where everyone does both support and engineering. They moved their entire support stack onto Convot in a single day.
Four tools that didn't talk to each other
Birdchime's support ran on four separate products: Crisp for chat, Sleekplan for feedback and changelog, Calendly for calls, and PartnerMetrics for their Shopify revenue data. It worked, but stitching them together was a constant tax, and a support conversation never showed who the merchant was or what they were worth.
One day to migrate, running the next morning
Convot is built for Shopify app teams, so all four of those became one tool. The part Atinder did not expect was the one-click import from Crisp: he moved everything in a day, and the whole team was fully running the next morning.
"We moved our whole support stack off Crisp, and I wish we'd done it sooner. The one-click import meant I migrated everything in a day, with the team running the next morning."
AtinderFounder, Birdchime What changed
Four tools became one
Chat, feedback, changelog, scheduling, and live Shopify revenue data now sit beside every conversation.
Support analytics they could act on
Crisp never showed how support was performing. Now every agent has a clear number, so Atinder can see who is crushing it and coach where it's needed.
Help-doc gaps surfaced automatically
Convot flags missing help articles from what merchants keep asking, so the team always knows what to write next.
AI as the safety net
Quality grading, conversation summaries, and frustration escalation flag a thread turning hostile before it becomes a one-star review.
Run your support like Birdchime.
Revenue-aware support for Shopify app teams. Free under $1k MRR, one-click Crisp import.