Zendesk is built for big support orgs.
Convot is built for Shopify app teams, lean, revenue-aware, and on your domain.
Zendesk is a powerful enterprise help desk with tickets, chat, and the Guide knowledge base. Convot gives a 1–10-person Shopify app team the same support essentials, chat, a shared inbox, and a help center on your domain, without the enterprise weight or price, and adds Shopify revenue intelligence Zendesk can't show.
Free under $1k MRR · Live in minutes · No credit card
When should you use each?
Zendesk is a good fit when…
- You're a larger support org with complex routing, SLAs, and many agents
- You need a mature ticketing system with deep workflow automation
- You support a general business, not specifically Shopify apps
- Budget and a multi-week rollout aren't constraints
Convot wins when…
- You're a small Shopify app team that wants support live in minutes, not a rollout
- You want MRR, plan, and LTV beside every conversation, Zendesk has no Shopify Partner data
- You want a help center, changelog, roadmap, status, and scheduling without buying add-ons
- You want a grounded AI agent (Cove AI) at $0.20 per resolution, not a paid Zendesk AI add-on
- You want Shopify-native (CORS for *.myshopify.com) out of the box
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Zendesk |
|---|---|---|
| Live chat widget | ✓ | ✓ |
| Shared inbox / tickets | ✓ | ✓ |
| Help center / knowledge base | ✓ | ✓ |
| Help center on your own domain | ✓ | Paid plans |
| Live translation (25+ languages) | ✓ | Add-on |
| Changelog + roadmap voting | ✓ Built-in | – |
| Status page + uptime monitoring | ✓ Built-in | – |
| In-chat scheduling | ✓ Built-in | – |
| AI agent grounded in your knowledge base | Cove AI, $0.20 / resolution | Zendesk AI, paid add-on |
| Shopify revenue intelligence (MRR / LTV / churn risk) | ✓ Only on Convot | – |
| AI churn attribution | ✓ Only on Convot | – |
| Built for Shopify app developers | ✓ Purpose-built | Generic, heavy config |
| Starting price | Free / from $49/mo | $19–$115/agent |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Convot as a Zendesk alternative
Is Convot a good Zendesk alternative?
For Shopify app teams, yes. Convot covers the same support essentials as Zendesk — live chat, a shared inbox, and a help center on your own domain — and adds Shopify revenue intelligence (MRR, plan, LTV, and churn risk) beside every conversation that Zendesk can't show. It's purpose-built for 1–10-person Shopify app teams and goes live in minutes, not a multi-week rollout.
How much does Convot cost compared to Zendesk?
Convot is free under $1,000 MRR and starts at $49/month after that, with no per-agent pricing. Its grounded AI agent, Cove AI, is $0.20 per resolution. See the pricing page for current plans (pricing as of June 2026).
Can I migrate from Zendesk to Convot?
Yes. Setting up Convot takes minutes, and our team will help you move your help center content and set up chat and a shared inbox. Most Shopify app teams are live the same day — book a demo and we'll plan your switch.
What does Convot do that Zendesk doesn't?
Convot shows live Shopify Partner revenue data — MRR, plan, LTV, and churn risk — beside every conversation, and its AI can attribute churn to support after an uninstall. It also bundles a changelog, roadmap voting, status page, and in-chat scheduling that usually need separate tools, all under one login and one bill.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free under $1k MRR, no credit card required.