Zendesk charges per agent, from $55 for chat and a help center.
Convot is one help desk for every app you run, on one flat bill.
Convot is a Zendesk alternative for small teams that run more than one app. It costs $49 a month for 1 app and 3 seats, while Zendesk Suite Team, the first plan with messaging and a help center, is $55 per agent a month billed annually, so $165 for 3 agents. Zendesk is the better fit for support teams that need voice (from Suite Team), IVR phone trees or skills-based routing (both on Suite Professional, $115 per agent).
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Is Convot a good Zendesk alternative?
Convot is a good Zendesk alternative for small teams that run more than one app and want chat, a help center, changelog, roadmap and status page for each app on one bill. It costs $49 a month for 1 app and 3 seats, against $165 for 3 agents on Zendesk Suite Team billed annually. Zendesk is the better choice for teams that need voice (from Suite Team), or skills routing, IVR and help centers in 40+ languages (all on Suite Professional).
Zendesk prices and plans last checked on Zendesk's own pricing page, by Tarang Agarwal, Convot founder.
When should you use each?
Zendesk is a good fit when…
- You need skills-based routing for a larger support team (Suite Professional)
- You need voice inside the help desk (Suite Team and up), or IVR phone trees (Suite Professional)
- You want help centers in 40+ languages (Suite Professional supports up to 5 help centers)
- You want to trial every Suite Professional feature for 14 days before choosing a plan
Convot wins when…
- You run more than one app and want every conversation in one inbox, labeled by app, without paying for Suite Professional to get more than one help center
- You want a predictable price: $49 a month for 1 app and 3 seats, against $165 for 3 agents on Suite Team billed annually
- You want AI at $0.20 per resolved conversation, against about $2.00 pay as you go reported for Zendesk (less on a committed plan) after the included allowance
- You want a changelog, roadmap with voting, status page and scheduling for each app in the same tool
- You build Shopify apps and want plan, MRR and LTV beside the chat (Shopify apps)
Convot vs Zendesk: what is different?
A direct comparison across the capabilities small teams running more than one app care about most.
| Capability | Convot | Zendesk |
|---|---|---|
| Live chat widget | ✓ | Suite plans, from $55 per agent |
| Shared inbox / tickets | ✓ | ✓ |
| Help center / knowledge base | ✓ | Suite plans; 1 on Team (1 language), up to 5 on Professional (40+ languages) |
| Live translation | 60+ languages | Messaging translation, Suite plans |
| Voice, IVR and skills routing | Not offered | Voice from Suite Team; IVR and skills routing on Professional |
| Changelog + roadmap voting | ✓ Built-in | Not found on Zendesk's pricing page |
| Status page + uptime monitoring | ✓ Built-in | Not found on Zendesk's pricing page |
| In-chat scheduling | ✓ Built-in | Not checked |
| AI agent price | Cove AI add-on, $0.20 per resolved conversation with an automatic reply (paid plans) | 5 automated resolutions per agent a month included (10 on Professional), then $2.00 pay as you go or $1.50 committed per automated resolution |
| Shopify revenue beside the chat (Shopify apps) | ✓ Only on Convot | Not checked |
| Free plan | Free under $1k MRR: 1 app, 3 seats | No free plan, 14-day trial |
| Cost for 3 agents | $49 a month (Starter) | $165 a month (Suite Team, billed annually); $57 on Support Team, email only |
✓ = available, Partial = limited or plan-gated, No = not offered by Convot, or not found on the vendor's public pages. Zendesk details from zendesk.com/pricing, last checked 1 October 2026.
What changes when you move to Convot
$49 instead of $165
Three agents on Zendesk Suite Team cost $165 a month billed annually. Convot Starter covers 1 app and 3 seats for $49, with chat and a help center included.
AI at $0.20 per resolved conversation
Zendesk includes 5 automated resolutions per agent a month, then bills each one at $2.00 pay as you go or $1.50 committed. Cove AI is $0.20 per resolved conversation in which it replied, on paid plans, and hands off to a human when unsure. What counts as a resolution differs by vendor.
More help centers without Professional
Zendesk allows up to 5 help centers only on Suite Professional, $115 per agent. Convot gives every app its own help center on every plan.
The rest of the stack, included
Each Convot app gets a changelog, roadmap with voting, status page with uptime monitoring and scheduling; none appears on Zendesk's pricing page.
Convot as a Zendesk alternative
How much does Convot cost compared to Zendesk?
Convot costs $49 a month for 1 app and 3 seats, against $165 a month for 3 agents on Zendesk Suite Team billed annually ($55 per agent). Zendesk's cheapest plan, Support Team at $19 per agent, covers email and tickets only, without messaging or a help center. Zendesk includes 5 automated AI resolutions per agent a month (10 on Suite Professional), then charges $2.00 per automated resolution pay as you go or $1.50 committed; Cove AI is $0.20 per resolved conversation on Convot's paid plans.
Can I migrate from Zendesk to Convot?
Yes. The Convot team runs the Zendesk migration for you, free, and keeps the original dates on conversations. There is no self-serve Zendesk importer, so it is a founder-assisted move rather than one click. You can keep Zendesk running until the cutover is done.
What does Convot do that Zendesk doesn't?
Convot gives every app its own widget, help center, changelog, roadmap with voting, status page and scheduling, all in one inbox and priced by app count. Zendesk needs Suite Professional at $115 per agent for more than one help center, and its pricing page lists no changelog, roadmap or status page. For Shopify apps, Convot also shows each merchant's plan and MRR beside the conversation.
Is Convot cheaper than Zendesk?
Yes, for small teams that need chat and a help center. Convot Starter is $49 a month for 1 app and 3 seats; Zendesk Suite Team, its first plan with live chat and a help center, is $165 for 3 agents billed annually. Zendesk Support Team at $19 for 1 agent is cheaper for a solo agent, but it covers email and tickets only.
How much does Zendesk charge per AI resolution?
Zendesk includes 5 automated resolutions per agent a month on Support Team and Suite Team, and 10 on Suite Professional, so 3 agents on Suite Team get 15 a month. After that it bills $2.00 per automated resolution pay as you go, or $1.50 on a committed volume. Convot's Cove AI is $0.20 per resolved conversation in which it replied, on paid plans. Zendesk allowances and rates from zendesk.com/pricing, checked 26 October 2026.
Does Zendesk have a free plan?
Zendesk has no free plan. It offers a 14-day trial with Suite Professional features, then paid plans from $19 per agent a month billed annually. Convot is free for teams under $1,000 MRR, with 1 app and 3 seats, so such a team pays $0 on Convot and at least $19 per agent a month on Zendesk.
Every app you run, one help desk.
Chat, inbox, help center and AI for all your apps on one flat bill. Free under $1k MRR, no credit card required.