Help Scout is a friendly, email-first shared inbox.
Convot is one inbox for every app you run, with the whole support stack.
Convot is a Help Scout alternative for small teams that run more than one app and want a changelog, roadmap and status page beside their inbox. It costs $49 a month for 1 app and 3 seats, against $90 for 3 users on Help Scout Standard billed monthly ($75 annually), which includes 2 inboxes and 2 Docs sites. Help Scout is the better fit for email-first teams of up to 5 people, who can use its free plan, or teams that need SMS, WhatsApp and HIPAA compliance.
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Is Convot a good Help Scout alternative?
Convot is a good Help Scout alternative for small teams that run more than 2 apps or want a changelog, roadmap and status page beside the inbox. It costs $49 a month for 1 app and 3 seats, against $90 for 3 users on Help Scout Standard billed monthly ($75 annually). Help Scout is the better choice for an email-first team of up to 5 people on one product, where its free plan costs nothing, or for teams that need SMS, WhatsApp or HIPAA compliance.
Help Scout prices and plans last checked on Help Scout's own pricing page, by Tarang Agarwal, Convot founder.
When should you use each?
Help Scout is a good fit when…
- You have up to 5 people and one product: Help Scout's free plan covers 1 inbox and 1 Docs site with live chat, for up to 100 contacts a month
- Your support is email-first and you want a polished shared inbox
- You need SMS, WhatsApp, Instagram or Messenger, or HIPAA and SOC 2 Type II compliance
Convot wins when…
- You run more than 2 apps: Help Scout Standard includes 2 inboxes and 2 Docs sites, then $36 a month per extra app billed monthly (inbox plus Docs site), or $30 annually
- You want a predictable price: $49 a month for 1 app and 3 seats, against $90 for 3 users on Help Scout Standard billed monthly ($75 annually)
- You want AI at $0.20 per resolved conversation, against $0.75 for Help Scout AI Answers
- You want a changelog, roadmap with voting, status page and scheduling for each app
- You build Shopify apps and want plan, MRR and LTV beside the chat, and an AI review of support's role after an uninstall (Shopify apps)
Convot vs Help Scout: what is different?
A direct comparison across the capabilities small teams running more than one app care about most.
| Capability | Convot | Help Scout |
|---|---|---|
| Live chat widget | ✓ | Beacon |
| Shared inbox | ✓ | ✓ |
| Help center / knowledge base | ✓ | Docs |
| Native mobile app | ✓ | ✓ |
| Live translation | 60+ languages, automatic in both directions | AI tool to translate a reply in the composer (Standard and up) |
| SMS, WhatsApp and social channels | Not offered | ✓ |
| Changelog + roadmap voting | ✓ Built-in | Not found on Help Scout's pricing page |
| Status page + uptime monitoring | ✓ Built-in | Not found on Help Scout's pricing page |
| In-chat scheduling | ✓ Built-in | Not found on Help Scout's pricing page |
| AI agent price | Cove AI add-on, $0.20 per resolved conversation with an automatic reply (paid plans) | AI Answers, $0.75 per conversation resolved without human help, 3-month free trial |
| Price per user | Seats included: 3 in $49 a month (Starter), +$10 per extra seat | $30 per user a month billed monthly, $25 annually (Standard) |
| Several apps | 1 to unlimited apps by plan, +$20 per extra app | 2 inboxes and 2 Docs sites on Standard, then $36 a month per extra app (inbox plus Docs site) billed monthly, $30 annually |
| Free plan | Free under $1k MRR: 1 app, 3 seats | Free for up to 5 users, 1 inbox, 1 Docs site, 100 contacts a month |
| Cost for 3 users | $49 a month (Starter) | $90 a month (Standard, monthly), $75 annually, or $0 on Free |
✓ = available, Partial = limited or plan-gated, No = not offered by Convot, or not found on the vendor's public pages. Help Scout plans and prices from helpscout.com/pricing, checked 1 October 2026; channels and compliance from Help Scout's product pages, checked 30 September 2026.
What changes when you move to Convot
The gap widens from 3 apps up
For 3 users on monthly billing, 2 apps cost $69 on Convot and $90 on Help Scout Standard, which includes 2 inboxes and 2 Docs sites. At 3 apps it is $89 against $126, and at 5 apps $129 against $198.
AI at $0.20, not $0.75
Help Scout AI Answers is $0.75 per conversation it resolves without human help. Cove AI is $0.20 per resolved conversation in which it replied, on paid plans only. It answers from each app's own docs and hands off when unsure.
Automatic translation in 60+ languages
Reply in your language and the customer reads it in theirs, automatically in both directions. Help Scout offers an AI tool to translate a reply you are writing.
Changelog, roadmap and status
Each Convot app gets a public changelog, a roadmap customers vote on and a status page with uptime monitoring; none appears on Help Scout's pricing page.
Convot as a Help Scout alternative
How much does Convot cost compared to Help Scout?
For 3 users, Convot Starter is $49 a month and Help Scout Standard is $90 billed monthly or $75 billed annually. Help Scout's free plan covers up to 5 users with 1 inbox and 1 Docs site, so a small team on one product can pay $0. Help Scout Standard includes 2 inboxes and 2 Docs sites, then charges $36 a month per extra app (inbox plus Docs site) billed monthly, or $30 annually. Convot charges $20 a month per extra app.
Can I migrate from Help Scout to Convot?
Convot has no self-serve Help Scout importer. If you are moving from Help Scout, talk to Convot before you switch, so the team can plan the move with you; Crisp imports in one click, and Convot runs migrations from Intercom, Zendesk and Freshdesk for free. See how migrations work at convot.io/migrate.
What does Convot do that Help Scout doesn't?
Convot runs support for several apps from one inbox, with a widget, help center, changelog, roadmap and status page for each app, all on one bill priced by app count. For Shopify apps, it also shows each merchant's plan and MRR beside the conversation.
Is Convot cheaper than Help Scout?
Yes on paid plans, no against Help Scout's free plan. Convot Starter is $49 a month for 1 app and 3 seats, against $90 for 3 users on Help Scout Standard billed monthly ($75 annually). The gap widens with more apps: $89 against $126 for 3 apps, and $129 against $198 for 5, billed monthly. For one product and up to 5 people, Help Scout's free plan costs $0, up to 100 contacts a month.
How much does Help Scout cost per user?
Help Scout Standard costs $30 per user a month billed monthly, or $25 billed annually; Plus is $54 and Pro $90 per user billed monthly ($45 and $75 annually), as checked on 3 October 2026. Its free plan covers up to 5 users. Convot is priced by app with seats included: Starter is $49 a month for 1 app and 3 seats.
How much does Help Scout AI Answers cost?
Help Scout AI Answers costs $0.75 per conversation it resolves without human help, with a 3-month free trial, as checked on 1 October 2026. Convot's Cove AI costs $0.20 per resolved conversation in which it replied, on paid plans. The units differ, because Help Scout counts only conversations resolved without a person, so compare cost per resolution at your volume.
Does Help Scout have a free plan?
Help Scout has a free plan for up to 5 users, with 1 inbox, 1 Docs site, Beacon live chat and up to 100 contacts a month. Convot is free for teams under $1,000 MRR, with 1 app and 3 seats.
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