Help Scout is a clean, email-first help desk.
Convot is built for Shopify app teams, and shows the revenue behind every conversation.
Help Scout is a well-loved help desk with a shared inbox, live chat (Beacon), and a Docs knowledge base. Convot covers the same essentials, then adds Shopify revenue intelligence beside every conversation, plus a roadmap, changelog, status page, and scheduling, purpose-built for the teams building Shopify apps.
Free under $1k MRR · Live in minutes · No credit card
When should you use each?
Help Scout is a good fit when…
- You run email-first support for a general business, not specifically Shopify apps
- You want a polished inbox with deep reporting and a larger team
- You don't need Shopify Partner revenue data next to conversations
- You're fine paying separately for roadmap, status, and scheduling tools
Convot wins when…
- You want MRR, plan, and LTV beside every conversation, Help Scout has no Shopify data
- You want a changelog, roadmap, status page, and scheduling without buying four more tools
- You want to know whether a merchant churned because of support
- You want Shopify-native setup (CORS for *.myshopify.com) and a $crisp-compatible SDK
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Help Scout |
|---|---|---|
| Live chat widget | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Help center / knowledge base | ✓ | ✓ |
| Native mobile app | ✓ | ✓ |
| Live translation (25+ languages) | ✓ | – |
| Changelog + roadmap voting | ✓ Built-in | – |
| Status page + uptime monitoring | ✓ Built-in | – |
| In-chat scheduling | ✓ Built-in | – |
| Shopify revenue intelligence (MRR / LTV / churn risk) | ✓ Only on Convot | – |
| AI churn attribution | ✓ Only on Convot | – |
| Built for Shopify app developers | ✓ | Generic |
| Starting price | Free / from $49/mo | $22–$65/agent |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Convot as a Help Scout alternative
Is Convot a good Help Scout alternative?
For Shopify app teams, yes. Convot covers the same support essentials as Help Scout — live chat, a shared inbox, and a help center on your own domain — and adds Shopify revenue intelligence (MRR, plan, LTV, and churn risk) beside every conversation that Help Scout can't show. It's purpose-built for 1–10-person Shopify app teams and goes live in minutes, not a multi-week rollout.
How much does Convot cost compared to Help Scout?
Convot is free under $1,000 MRR and starts at $49/month after that, with no per-agent pricing. Its grounded AI agent, Cove AI, is $0.20 per resolution. See the pricing page for current plans (pricing as of June 2026).
Can I migrate from Help Scout to Convot?
Yes. Setting up Convot takes minutes, and our team will help you move your help center content and set up chat and a shared inbox. Most Shopify app teams are live the same day — book a demo and we'll plan your switch.
What does Convot do that Help Scout doesn't?
Convot shows live Shopify Partner revenue data — MRR, plan, LTV, and churn risk — beside every conversation, and its AI can attribute churn to support after an uninstall. It also bundles a changelog, roadmap voting, status page, and in-chat scheduling that usually need separate tools, all under one login and one bill.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free under $1k MRR, no credit card required.