Freshdesk is a general-purpose help desk.
Convot is built for Shopify app teams, lean, revenue-aware, and on your domain.
Freshdesk is a broad multichannel help desk with ticketing, automation, and a knowledge base for any business. Convot gives a 1–10-person Shopify app team the same support essentials, chat, a shared inbox, and a help center on your domain, without the per-agent pricing or setup, and adds Shopify revenue intelligence Freshdesk can't show.
Free under $1k MRR · Live in minutes · No credit card
When should you use each?
Freshdesk is a good fit when…
- You're a larger team that needs multichannel ticketing across email, phone, and social
- You want deep workflow automation and SLA management
- You support a general business, not specifically Shopify apps
- You're fine configuring and paying per agent as you grow
Convot wins when…
- You're a small Shopify app team that wants support live in minutes, not a setup project
- You want MRR, plan, and LTV beside every conversation, Freshdesk has no Shopify Partner data
- You want a help center, changelog, roadmap, status, and scheduling without stacking add-ons
- You want a grounded AI agent (Cove AI) at $0.20 per resolution, not a paid AI seat
- You want Shopify-native (CORS for *.myshopify.com) out of the box
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Freshdesk |
|---|---|---|
| Live chat widget | ✓ | Freshchat add-on |
| Shared inbox / tickets | ✓ | ✓ |
| Help center / knowledge base | ✓ | ✓ |
| Help center on your own domain | ✓ | Paid plans |
| Live translation (25+ languages) | ✓ | Add-on |
| Changelog + roadmap voting | ✓ Built-in | – |
| Status page + uptime monitoring | ✓ Built-in | – |
| In-chat scheduling | ✓ Built-in | – |
| AI agent grounded in your knowledge base | Cove AI, $0.20 / resolution | Freddy AI, paid add-on |
| Shopify revenue intelligence (MRR / LTV / churn risk) | ✓ Only on Convot | – |
| AI churn attribution | ✓ Only on Convot | – |
| Built for Shopify app developers | ✓ Purpose-built | Generic, heavy config |
| Starting price | Free / from $49/mo | Free / $15–$79/agent |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Convot as a Freshdesk alternative
Is Convot a good Freshdesk alternative?
For Shopify app teams, yes. Convot covers the same support essentials as Freshdesk — live chat, a shared inbox, and a help center on your own domain — and adds Shopify revenue intelligence (MRR, plan, LTV, and churn risk) beside every conversation that Freshdesk can't show. It's purpose-built for 1–10-person Shopify app teams and goes live in minutes, not a multi-week rollout.
How much does Convot cost compared to Freshdesk?
Convot is free under $1,000 MRR and starts at $49/month after that, with no per-agent pricing. Its grounded AI agent, Cove AI, is $0.20 per resolution. See the pricing page for current plans (pricing as of June 2026).
Can I migrate from Freshdesk to Convot?
Yes. Setting up Convot takes minutes, and our team will help you move your help center content and set up chat and a shared inbox. Most Shopify app teams are live the same day — book a demo and we'll plan your switch.
What does Convot do that Freshdesk doesn't?
Convot shows live Shopify Partner revenue data — MRR, plan, LTV, and churn risk — beside every conversation, and its AI can attribute churn to support after an uninstall. It also bundles a changelog, roadmap voting, status page, and in-chat scheduling that usually need separate tools, all under one login and one bill.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free under $1k MRR, no credit card required.