Freshdesk charges per agent, from $19 billed annually.
Convot is one help desk for every app you run, on one flat bill.

For 3 agents, Convot Starter is $49 a month, Freshdesk Growth is $57 and Freshdesk Pro is $165, billed annually at $19 and $55 per agent. Freshdesk's Freddy AI Agent includes 500 sessions, then charges $49 per 100 sessions; an email session is a 72-hour window from the customer's first email, which is not the same unit as a resolution. Freshdesk lists live translation in Copilot, at $29 per agent a month on Pro and Enterprise. Convot bills monthly. Cove AI is $0.20 per resolved conversation in which it replied, on Convot's paid plans.

Yes. The Convot team runs the migration from Freshdesk for you, free, and keeps the original dates on conversations. There is no self-serve Freshdesk importer, so it is a founder-assisted move rather than one click. You can keep Freshdesk running until the cutover is done.

Convot runs support for several apps from one inbox, with a widget, help center, changelog, roadmap and status page for each app, all on one bill priced by app count. For Shopify apps, it also shows each merchant's plan and MRR beside the conversation.

Yes. Freshworks publishes a free Shopify app for Freshdesk and Freshdesk Omni, listed on the Freshworks Marketplace as of 1 October 2026, that shows a customer's recent orders inside Freshdesk. It is built for Shopify stores supporting shoppers. If you build a Shopify app, your customers are merchants, and Convot shows each merchant's plan, MRR and LTV from the Shopify Partner API beside the conversation, from $49 a month for 1 app and 3 seats.

Freshdesk works for any email ticketing, but its Shopify app shows store orders, which a Shopify app developer does not need. An app developer supports merchants, so the useful context is the merchant's app plan, MRR and lifetime revenue, plus live chat inside the app admin and a help center per app. Convot is built for that: it connects to the Shopify Partner API, labels every conversation by app, and is free under $1,000 MRR.

It depends on seats. For 1 or 2 agents, Freshdesk Growth at $19 or $38 a month, billed annually, is cheaper than Convot Starter at $49. At 3 agents Convot is cheaper: $49 against $57 on Freshdesk Growth or $165 on Pro, as checked on 1 October 2026. Convot's price includes live chat and a help center for 1 app.

Freshdesk Growth is $19, Pro $55 and Enterprise $89 per agent a month, billed annually, as checked on 1 October 2026. For 3 agents that is $57 on Growth or $165 on Pro. Multiple SLA policies start on Pro, and Copilot, which includes live translation, is a further $29 per agent a month on Pro and Enterprise. Convot Starter is $49 a month for 1 app and 3 seats.

Freshdesk's Freddy AI Agent includes 500 sessions, then costs $49 per 100 sessions. An email session is a 72-hour window from the customer's first email, so a session is not the same as a resolved issue. Convot's Cove AI is $0.20 per resolved conversation in which it replied, on paid plans, and hands off to a person when unsure.

Convot includes a live chat widget for each app on every plan, with the shared inbox and help center, from $49 a month for 1 app and 3 seats, and free under $1,000 MRR. Freshdesk's pricing page, checked on 1 October 2026, does not list a chat widget on its plans; check Freshworks' other products if you need chat alongside Freshdesk.

Freshdesk's pricing page, checked on 1 October 2026, lists no free plan. It offers a 14-day trial with Enterprise features, then paid plans from $19 per agent a month billed annually. Convot is free for teams under $1,000 MRR, with 1 app and 3 seats.