Built by Shopify app developers, for Shopify app developers.
We built Convot because we were the customer who didn't exist yet, a small team shipping a Shopify app, duct-taping together four tools that were designed for someone else's problems.
Support is where Shopify app revenue is won or lost.
Every Shopify app developer knows this feeling: a merchant messages you, you reply as fast as you can, but somewhere in the thread the conversation goes cold, and three weeks later there's a 1-star review or a quiet uninstall you never even knew about.
We tried every generic support tool. Crisp is fine if you're a SaaS company. Intercom is built for enterprise sales funnels. Gorgias is built for the merchants using apps, not the developers building them. Not one of them knew what a Shopify app is, they couldn't tell us which merchants were on a paid plan, which ones were about to churn, or what a lost install was worth in recurring revenue.
So we built Convot, a platform that does know. One that treats every support conversation as what it actually is: a chance to protect a merchant relationship and the recurring revenue behind it.
"Support is where Shopify app revenue is won or lost. A slow reply becomes a 1-star review. A 1-star review drops your App Store ranking. A lower ranking means fewer installs. Fewer installs means lower MRR. It's all connected."Tarang, founder of Convot
Not a support tool. A revenue-protection platform.
The brief was simple: everything a Shopify app team needs to support merchants and protect recurring revenue, in one product, with Shopify Partner data baked in. Nothing bolted on afterward.
Wired to Shopify revenue
Every conversation shows the merchant's MRR, churn risk, and LTV. It's the one piece of information every other support tool ignores, and the most important one for a subscription app business.
AI that catches churn early
We didn't add AI as a feature checklist item. We wired it to the revenue layer. Frustration escalation fires before a merchant uninstalls. Churn attribution answers "was support the cause?" after they do.
One platform, not five tools
Chat, help center, changelog, roadmap, status page, scheduling, and a live Shopify MRR dashboard, all under one login. Because a 3-person app team shouldn't be paying for half a dozen subscriptions and building integrations between them.
Drop-in for the Shopify ecosystem
The widget embeds in any Shopify theme with two lines. The SDK is $crisp-compatible so migrating teams don't rewrite host-page code. CORS allows every *.myshopify.com domain by default.
Three principles we ship by.
Honesty over hype.
We don't claim features are live when they're in progress. We don't pad time estimates. We tell you exactly what the product can and can't do today, and what's coming. If the free plan is enough for your situation, we'll say so.
Revenue deserves a seat at the support table.
Every product decision starts with one question: does this help a small team protect the merchant relationships that drive their MRR? Features that don't connect to that outcome, even technically impressive ones, go to the bottom of the queue.
Small teams should have enterprise-grade tools.
HMAC identity verification, DPA-compliant data handling, hard tenant isolation, and a fully white-labeled widget are not features we reserve for Scale customers. They're table stakes. A two-person app team dealing with a data question from a merchant deserves the same infrastructure as a company twenty times their size.
A small team with a narrow focus.
Convot is built by Tarang Agarwal and a small team from Sidepanda, a studio that has built and shipped Shopify apps. We know the App Store ranking dynamics, the Partner API quirks, the 2am uninstall email that ruins your week.
We're not building a general-purpose support tool and bolting on Shopify as an integration. We're building the platform we would have bought on day one of our first Shopify app, and making it available to every team in the same position.
If you're building a Shopify app and support is a problem, we want to hear about it. Email [email protected], you'll reach the people who make product decisions, not a support queue.
Start protecting your merchant revenue.
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