10 Gorgias alternatives for support teams in 2026, with prices

The best Gorgias alternative depends on who your customers are. Storefront brands, including those that also serve SaaS customers, should look at Re:amaze, Richpanel or DelightChat; SaaS and larger teams at Zendesk, Intercom, Front or Help Scout; and Shopify app developers at a tool that shows merchant billing context, such as Convot, from $49 a month with AI at $0.20 per resolution.

Disclosure: Convot publishes this roundup and is one of the ten tools in it. Prices were checked on each vendor’s pricing page in October 2026 and match our help desk pricing index.

How we built this list: every price comes from the vendor’s own pricing page, checked between 1 and 18 October 2026, with the source linked in the tables below. We did not run hands-on trials of the nine other tools, so their feature notes come from vendor documentation. Convot is the exception: Sidepanda runs support for its own Shopify apps on it every day.

Key takeaways

• Gorgias prices by ticket, not seat: Basic is $60 a month for 300 tickets, Pro $360 for 2,000, and AI costs $0.90 per automated interaction billed annually ($1.00 monthly) on top.
• Storefront brands have the closest swaps in Re:amaze, Richpanel and DelightChat, which keep order data in the inbox.
• SaaS and larger operations usually move to Zendesk, Intercom, Front, Help Scout, Freshdesk or Zoho Desk.
• Shopify app developers need merchant plan and billing context, not order lookups, and often support several apps from one team (Convot for Shopify apps).
• Smallest stores can start with Shopify Inbox, which is free, or Tidio from $29 a month.
• AI is a second bill everywhere: from $0.05 per conversation on Front Autopilot to $0.99 per outcome on Intercom Fin; Convot’s Cove AI is $0.20 per resolution.

The popular advice is to replace one ecommerce help desk with another. That misses teams whose customers aren’t shopping in a storefront. Gorgias is built for Shopify merchants, but software teams often need product documentation, app-specific support, and customer context from more than one product.

Start with the workflow you’re changing. Shopify app developers need merchant and billing context. SaaS teams may need a shared inbox and documentation. Larger operations may need routing, governance, and established integrations. Then compare the tools by their support model, AI pricing, Shopify connections, and migration effort.

How much does Gorgias cost?

Gorgias charges by monthly ticket volume, not by agent: Starter is $10 for 50 tickets, Basic $60 for 300, Pro $360 for 2,000 and Advanced $900 for 5,000, billed monthly. Its AI Agent adds $0.90 per automated interaction billed annually, or $1.00 monthly. Teams leave when ticket overages climb or when their customers aren’t storefront shoppers.

Source: Gorgias pricing, checked 1 and 3 October 2026; AI rates from Gorgias’s published Helpdesk plus AI Agent bundles.

Gorgias pricing page, captured 3 October 2026.

Gorgias grew into a substantial ecommerce-support vendor, serving more than 10,000 online stores by August 2022, according to TechCrunch’s report on its Series C. That scale is historical, from 2022, and doesn’t make it the right fit for every support team.

When to stay on Gorgias: if you run a storefront, most tickets are order questions, and your volume sits comfortably inside a plan’s ticket allowance, Gorgias’s deep Shopify order actions are hard to beat. Leaving makes sense when overages keep landing, when AI interactions push the bill up, or when your customers are merchants or software users rather than shoppers.

Switching also means moving access to customer data. Gorgias connects to your store and holds customer conversations, so review its permissions and connected apps before and after a migration; this guide to secure your Gorgias storefront walks through the security side. Then compare any replacement against your actual support workflow, not just its inbox.

Is Zendesk a good Gorgias alternative?

Zendesk is the strongest choice for teams that need a configurable support operation across ecommerce, SaaS or marketplaces, with advanced routing, SLAs and multi-brand governance. It costs more and takes more setup than Gorgias: Suite Team is $55 per agent a month billed annually, and Zendesk does not publish its AI resolution price.

Its unified agent workspace handles email, chat, social, and voice, while workflows, routing, service-level agreements, and analytics support more structured operations. The Zendesk platform also has a large marketplace of integrations and apps.

Choose Zendesk when you need multi-brand support, advanced routing, and governance. Its flexibility suits teams with defined escalation paths, varied channels, and integration requirements. The trade-off is setup and administration. A smaller team with straightforward email support may spend more time configuring Zendesk than it needs to.

What it costs a team of three

Three agents on Suite Team cost $165 a month billed annually (Zendesk pricing). Zendesk’s automated resolutions are an extra usage charge it does not list publicly, so get a written quote before you count on AI. Skip it if one shared inbox and a help center cover your support today.

Practical rule: Pick Zendesk when you have a real need for its routing, controls, and integration depth. Don’t choose it simply because it has more settings.

Teams comparing Zendesk with a smaller, product-focused inbox can also review Convot’s Zendesk comparison. Check whether the replacement needs to support multiple products from one workspace, or whether each brand can run its own configuration without creating extra administration.

Is Freshdesk a good Gorgias alternative?

Freshdesk suits teams that want a general-purpose help desk without enterprise setup, priced per agent: Growth is $19 per agent a month billed annually, about $57 for three people. Freddy AI includes 500 sessions, then costs $49 per 100, so automation-heavy teams should model AI usage alongside seats.

Freshworks offers an email-first product and Freshdesk Omni, with support for email, chat, and social channels. The Freshdesk product includes a knowledge base and workflow automation.

What 500 AI sessions cost

Freddy AI Agent includes 500 sessions; beyond that each 100 sessions costs $49, so 1,000 sessions a month adds about $245 to a $57 three-agent Growth bill (Freshdesk pricing). Copilot is a separate add-on on higher tiers. Skip it if most of your volume is chat-first and you want AI included in a fixed price.

Freshdesk’s tiered plans and approachable administration make it a practical option for small or growing teams. You can start with familiar help desk workflows and add automation as needs change. The trade-off is cost predictability: AI may add expense instead of being included in a fixed team price.

Start with the channels and workflows your team already uses. Add AI when you can name the recurring questions it should handle and define how uncertain cases reach an agent.

Freshworks can change plan tiers and AI add-ons. Check the current Freshdesk pricing and billing options, including Freddy AI costs, before comparing Freshdesk with a flat-rate alternative. For a help desk designed around smaller software teams, see Convot’s Freshdesk comparison.

Is Help Scout a good Gorgias alternative?

Help Scout fits lean teams that want a human, email-first support experience without a complex routing system. Standard costs $25 per user a month billed annually ($30 monthly), and AI Answers is $0.75 per resolution with spending caps. It is less suited to heavy ecommerce automation than Gorgias.

Its shared inbox supports workflows and service-level agreements, while Docs provides a knowledge base. Beacon brings email, live chat, and in-app support together. See the current product details at Help Scout.

A good fit for focused support

Help Scout is easy to recommend when your team mainly answers customer questions through email and wants documentation close to the inbox. It’s a sensible option for SaaS teams that value quick setup and a straightforward agent experience, and its spending caps help teams control AI usage.

The trade-off is depth. Help Scout offers less room for complex routing and permissions than Zendesk, and some channels, including voice, rely on integrations. If your operation needs detailed governance or broad channel control, test those requirements early rather than assuming a simple inbox will cover them.

Choose Help Scout when the core job is clear: give customers useful answers, keep email work organized, and make documentation easy to find. Its free plan covers up to 5 users with 1 inbox and 1 Docs site, and three users on Standard cost $75 a month billed annually (Help Scout pricing). Skip it if you need deep order actions inside the ticket. See our Help Scout comparison for how its per-user pricing compares with per-app pricing.

Is Intercom a good Gorgias alternative?

Intercom is a strong option for SaaS teams that center support on chat, proactive messaging and automation, but its bill has two parts: seats, with Essential at $29 per seat a month billed annually, plus Fin AI from $0.99 per outcome. Teams with high chat volume should run a usage estimate before switching.

Its Messenger, help center, and bots create a customer-facing support layer, while Fin AI Agent handles automated conversations. The Intercom platform also offers a pricing calculator to estimate seats and AI outcomes.

Fin can also be purchased for some external help desks, which gives teams an option to add its AI without replacing every part of their support stack. That can be useful when the current inbox already works and the main gap is automated resolution.

What 500 Fin outcomes cost

Three Essential seats cost $87 a month billed annually, and 500 Fin outcomes at $0.99 add about $495, so AI can cost several times the seats (Intercom pricing). Run the vendor’s calculator with your real volume. Skip it if you want a predictable monthly bill.

Intercom’s polished Messenger and automation tools suit teams with a chat-led customer experience. The trade-off is a bill with multiple components. Some offerings, including Fin Voice, require a sales conversation, so verify availability and costs before treating them as part of your plan.

For a closer look at how Intercom compares with a shared inbox built for small software teams, use Convot’s Intercom comparison. Keep the comparison focused on the full monthly cost, including seats and AI outcomes, not just the agent plan.

Is Re:amaze a good Gorgias alternative?

Re:amaze is the closest like-for-like swap for Shopify brands that also support SaaS customers: a multichannel inbox with ecommerce integrations, priced at $29 per member a month on Basic or a flat $59 Starter plan with unlimited members and 500 responded conversations. AI Agent includes 5 to 20 resolutions per user, then $0.85 each.

Its inbox covers email, chat, social, SMS, and voice. The product also includes live visitor views, proactive Cues, chatbots, a knowledge base, and an AI Agent. Review current plans and features at Re:amaze.

Compare included usage with your actual needs

The flat Starter plan can suit a team that wants to avoid per-seat billing, provided the conversation limit fits the workload. Higher tiers add advanced analytics and multi-brand operations.

AI usage also needs a closer look. The included resolutions are per user per month, and overages apply beyond those allowances. If you expect AI to handle a large share of conversations, work out how the included amount and overage charges affect the bill.

Re:amaze is a fair pick for Shopify-focused brands that also support SaaS customers or multiple channels; see Re:amaze pricing for current limits. Skip it if your main need is enterprise-grade analytics or a highly customized support operation.

Is Richpanel a good Gorgias alternative?

Richpanel is built for ecommerce teams that want a help desk combined with AI-led self-service, and it targets Gorgias switchers directly with one-click migration and, per its pricing page, a guarantee of 30% savings against Zendesk or Gorgias. It suits merchants running a deliberate automation program more than software companies.

It supports email, chat, social, SMS, and WhatsApp, and offers multi-brand workspaces. The self-service portal can be extended with a returns and exchanges flow. See the Richpanel product.

Treat AI as a separate budget line

Richpanel combines support seats with usage-based AI. That setup may suit a merchant with a deliberate automation program, but it’s a significant consideration for a small team testing AI for the first time. Its pricing page lists plans with three included seats; ask for a written AI estimate before signing.

The product’s advantage is consolidation: the help desk sits alongside AI features, quality-assurance AI, social media AI, and self-service tools. Richpanel also offers migration support and published guarantees, including a full refund if it doesn’t reach 30% automation within 60 days on its success-kit offer.

Choose Richpanel if your team is an ecommerce operation and wants AI and self-service under the same roof. For a small software company supporting several apps, confirm that the product model and total cost match the workflow. A Shopify integration alone doesn’t guarantee that one workspace will preserve context across multiple products. Skip it if you aren’t ready to run AI as a measured program.

Is DelightChat a good Gorgias alternative?

DelightChat is the clearest fit for direct-to-consumer brands where WhatsApp is a central support channel. It prices by tickets rather than seats, from $29 a month for 500 tickets to $99 for 2,000, with WhatsApp charges on top, and shows Shopify customer and order data in the inbox.

Its shared inbox brings together email, Instagram, Facebook, and WhatsApp. Explore the current offering at DelightChat.

Choose it for the channel, not just the store integration

DelightChat includes WhatsApp broadcasts, automations, abandoned-cart flows, and a self-service widget. A GPT-powered AI assistant drafts and rewrites replies as a paid add-on with free monthly usage limits.

The trade-off is channel dependence. If WhatsApp isn’t a major part of your customer support, many of the product’s strongest features may not matter. WhatsApp’s own message charges still apply, and extra tickets cost $10 per 100 on the $29 plan (DelightChat pricing). Skip it if WhatsApp is a minor channel for you.

DelightChat makes sense for a Shopify brand managing customer messaging and marketing in the same environment. It’s a less obvious fit for Shopify app developers who need to support merchant accounts, billing history, and separate software products.

Is Front a good Gorgias alternative?

Front works best for teams that handle customer communication mainly through email but need structured ticketing and close internal collaboration. Front Starter is $25 per seat a month billed annually but limited to one channel type; Front Professional is $65. Autopilot AI starts at $0.05 per conversation as an add-on on every plan.

Its shared inbox, rules, knowledge base, analytics, and multi-workspace organization let teams coordinate without treating every conversation as an isolated ticket. Visit Front for the current plan details.

Check the channel and AI limits

Front offers Autopilot, Copilot, Smart QA, and Smart CSAT as AI options. Copilot and Smart QA cost $20 per seat on lower plans and are included in Enterprise ($105 per seat, annual only). Native WhatsApp is a paid add-on on Professional and Enterprise, with Meta’s costs plus a 20% admin fee (Front pricing). Skip it if you need chat and email on the entry plan, since Front Starter allows one channel type.

Front is a good fit when agents need to collaborate on email and work across organized workspaces. It’s not the same as a Shopify-focused inbox, so validate the ecommerce data you need before switching. Our Front comparison covers how per-seat pricing scales for small teams.

Is Zoho Desk a good Gorgias alternative?

Zoho Desk is worth considering if your team already uses Zoho CRM, Zoho Analytics or other Zoho products. It has a free edition with three user licenses for basic email ticketing, and paid Standard, Professional and Enterprise editions add automation, SLAs and Zia AI. Prices and currencies vary by region.

It brings support channels, a knowledge base, community, service-level agreements, and guided workflows together, with features depending on the edition. Check the Zoho Desk product for the current offering.

Let your existing stack decide

Zoho Desk supports email, social, and web forms. Its ASAP widget provides embeddable self-service, with bot chat on Enterprise. The free edition gives three users basic email ticketing with no automation, SLAs or AI, per Zoho Desk pricing. Skip it if you don’t already use Zoho.

Zoho’s main advantage is the surrounding product ecosystem. Teams already working in Zoho can connect support workflows with their other systems. Teams that aren’t invested in Zoho should evaluate setup and regional pricing closely. Some advanced chat and bot capabilities also depend on higher tiers or other Zoho apps.

Choose Zoho Desk for ecosystem fit and a broad help desk, not because it’s automatically the best Shopify replacement. If Shopify merchant subscription context is central to agent work, verify the integration directly before migrating.

Is Convot a good Gorgias alternative?

Convot is a good Gorgias alternative for small software teams, especially Shopify app developers, rather than storefront brands. It prices by app instead of seat or ticket, from $49 a month for 1 app and 3 seats, shows each merchant’s plan and billing beside the conversation, and charges $0.20 per AI-resolved conversation.

Convot is a help desk for small software teams, built by a solo founder. One team can support several apps from one inbox, and the Shopify app setup shows each merchant’s plan and billing beside the conversation. Each app can have its own branded live-chat widget and help center while agents share customer history, assignments, saved views, notes, and mentions.

Put merchant context beside the conversation

For Shopify apps, Convot displays a merchant’s plan, MRR, and past billing beside the conversation, using data pulled from the Shopify Partner API. Shopify’s own Partner API billing documentation covers the app subscriptions and charges that data comes from, so an agent can see what a merchant pays before answering a billing question. Skip it if you run a storefront and need refund or order-edit actions in the inbox; that is where Gorgias and the ecommerce tools above are stronger.

Convot brings live chat, shared inbox, help center, changelog, customer-voted roadmap, status page, call scheduling, and revenue dashboard into one help desk. Cove AI answers from the team’s own documentation, cites its sources, and hands off to a human when it isn’t sure. Its charge is $0.20 per resolved conversation on paid plans, compared with Intercom Fin from $0.99 per outcome.

Check plan limits and migration needs

Convot’s free Community plan is for teams under $1,000 MRR. Paid monthly plans are Starter at $49, Growth at $79, Pro at $149, and Scale at $299, priced per app with seats included rather than per-seat billing (Convot pricing, checked October 2026). Plans vary in app and seat allowances, so check the limits before adding products or agents.

Crisp imports in one click. Moves from Zendesk, Intercom, and Freshdesk are free migrations done with the founder, not automatic imports. Our Gorgias comparison explains in more detail where Convot fits and where Gorgias is the better choice.

What about the smallest Shopify stores?

A store with low volume may not need a help desk at all. Shopify Inbox is Shopify’s own chat app and is free (Shopify App Store listing), which makes it the cheapest step down from Gorgias for a store that mainly answers chat. Tidio adds a help desk and its Lyro AI agent, with Starter at $29 a month and Growth from $59 on Tidio’s pricing page (see our Tidio pricing breakdown). Both trade Gorgias’s order actions and reporting for a lower bill.

How do the 10 Gorgias alternatives compare?

The ten tools split by pricing unit: Gorgias, DelightChat and Re:amaze Starter price by ticket or conversation; Zendesk, Freshdesk, Help Scout, Intercom, Front and Zoho Desk by seat or agent; and Convot by app. AI is billed separately almost everywhere, from Front’s $0.05 per conversation to Gorgias’s $1.00 per interaction on monthly billing.

Which Gorgias alternative is cheapest for a small team?

For a three-person team handling about 300 tickets a month, DelightChat ($29), Convot ($49, one app) and Freshdesk Growth ($57) are the cheapest published options, against $60 for Gorgias Basic. Zoho Desk’s free edition and Help Scout’s free plan cost nothing but drop automation and AI. Add AI costs separately.

Assumptions: the lowest published plan that covers three people and about 300 tickets a month, before AI and channel fees. Prices checked 1 to 18 October 2026.

How do you choose the right Gorgias alternative?

Choose by the customer relationship you support every day. Storefront brands should prioritize order data, social channels and ecommerce automation; SaaS teams documentation, email workflows and product feedback; Shopify app developers merchant billing context and multi-app support. Then model the full cost and test migration with real tickets before switching.

Compare at least three things before you choose. First, check whether the inbox preserves the customer and product context agents need. Second, model the full cost, including seats, app or brand limits, AI usage, and any channel fees. Third, map the migration effort: exports, identity matching, integrations, and workflows that need rebuilding.

Run the new system with real customer questions before moving the full team. Include routine inquiries, account-specific requests, and cases that require a human decision. For AI, measure routine and complex conversations separately, and check how the tool handles uncertain answers and handoffs. A fast automated response isn’t the same as a correct resolution.

Before you commit, export existing conversations and document the workflows agents rely on. Test customer identity, permissions, reporting, and integrations. Confirm current pricing on each vendor’s own page, with the month checked, and get a written estimate for any usage-based charges.

A migration is also a good moment to rebuild automations. Gorgias rules that tag, route or trigger follow-ups won’t carry over, and some belong in a workflow tool rather than the help desk. If your team is deciding where those automations should live, compare the help desk’s built-in rules with these top workflow automation tools. Keep the shortlist focused on the handoffs your team needs.

Pick the product that reduces work without hiding costs or customer context. For a wider view across 24 tools, see our help desk pricing index, and for app teams specifically, the best help desks for multiple apps.

FAQ

What is the best Gorgias alternative for Shopify app developers?

Shopify app developers need merchant plan and billing context beside each conversation and often support several apps from one team, which storefront tools don’t prioritize. Convot is built for that case, pricing per app from $49 a month with merchant billing from the Shopify Partner API shown in the inbox.

What is the cheapest Gorgias alternative?

For a three-person team at about 300 tickets a month, DelightChat at $29 is the cheapest paid option, then Convot at $49 and Freshdesk Growth at $57, against $60 for Gorgias Basic. Free tiers exist too: Zoho Desk for three users, Help Scout for up to 5, and Convot under $1,000 MRR.

Is there a Gorgias alternative that doesn’t charge per ticket?

Most alternatives charge per seat or agent instead: Zendesk, Freshdesk, Help Scout, Intercom, Front and Zoho Desk. Convot charges per app with seats included. DelightChat and Re:amaze’s Starter plan still use ticket or conversation limits, so check overage rates if your volume swings.

How does Gorgias AI pricing compare with alternatives?

Gorgias charges $0.90 per automated interaction billed annually on Basic and up, and $1.00 on monthly billing, including Starter. Intercom Fin starts at $0.99 per outcome, Re:amaze $0.85 per extra resolution, Help Scout $0.75 per resolution, Convot’s Cove AI $0.20 per resolution and Front Autopilot from $0.05 per conversation. Each vendor defines a resolution differently.

How much does Gorgias cost per month?

Gorgias costs $10 a month for 50 tickets on Starter, $60 for 300 on Basic, $360 for 2,000 on Pro and $900 for 5,000 on Advanced, billed monthly, with lower annual prices on Basic and up. Its AI Agent adds $0.90 per automated interaction billed annually, or $1.00 monthly.

Is Gorgias free?

Gorgias has no free plan. It offers a free trial, and the cheapest paid plan is Gorgias Starter at $10 a month for 50 tickets. Free alternatives include Shopify Inbox for chat, Help Scout’s free plan for up to 5 users, Zoho Desk’s free edition and Convot under $1,000 MRR.

Can you migrate from Gorgias without losing ticket history?

Most alternatives can import Gorgias history through an export or a migration service, but scope varies. Ask each vendor in writing which conversations, customer records, tags, macros and attachments move. Richpanel advertises one-click migration; on Convot, moves from other help desks are done free with the founder.

About the author

Tarang Agarwal is the founder of Convot and of Sidepanda, a small studio that builds and supports its own Shopify apps, including Appointo, Depo, Panda Bundle and SignPanda, all from one shared Convot inbox. He checks competitor pricing pages himself for the help desk pricing index. Find him on X at @tarang8811.