Gorgias is a help desk for online stores, priced by tickets.
Convot is one help desk for every app you build, priced by apps.
Convot is a Gorgias alternative for software teams: people building SaaS products, Shopify apps and plugins, whose customers are app users, not shoppers. It costs $49 a month for 1 app and 3 seats, with a help center, changelog, roadmap and status page for each app. As of 3 October 2026, Gorgias is priced by tickets: $10 a month for 50 on Starter, $60 for 300 on Basic, billed monthly, with AI Agent at $1.00 per automated interaction billed monthly or $0.90 annually. Gorgias is the better fit for online stores that want order actions, ecommerce integrations and voice or SMS in the help desk.
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Is Convot a good Gorgias alternative?
Choose Convot over Gorgias if you build software and run more than one app: it costs $49 a month for 1 app and 3 seats, gives each app a help center, changelog, roadmap and status page, and prices Cove AI at $0.20 per resolved conversation. Gorgias is priced by tickets, from $10 a month for 50 on Starter and $60 for 300 on Basic, billed monthly. Gorgias is the better choice for online stores that need order actions, ecommerce integrations and voice or SMS.
Gorgias prices and plans last checked on Gorgias's own pricing page, by Tarang Agarwal, Convot founder.
When should you use each?
Gorgias is a good fit when…
- You run an online store on Shopify, WooCommerce, BigCommerce (Basic and up) or Magento (Pro and up)
- You want AI that takes store actions such as cancel, discount and apply, on Basic and up
- You have a large team on low volume: Basic includes 500 seats for $60 a month, billed monthly
- You need voice or SMS, which Gorgias sells as add-ons from Basic up
- Your volume is under 50 tickets a month and you are above $1,000 MRR: Gorgias Starter is $10, less than Convot Starter at $49
Convot wins when…
- You ship software (SaaS, Shopify apps, plugins, mobile apps) and your customers are app users
- You run more than one app and want one inbox, each conversation labeled by app, with a widget and help center for each
- You want a bill set by apps and seats, not a ticket count with $0.36 to $0.40 per ticket over the plan
- You want AI at $0.20 per resolved conversation, against $0.90 to $1.00 per Gorgias automated interaction
- You build Shopify apps and want the merchant's plan, MRR and LTV beside the chat, not shopper order data
Convot vs Gorgias: what is different?
A direct comparison across the capabilities small teams running more than one app care about most.
| Capability | Convot | Gorgias |
|---|---|---|
| Starting price | $49 a month (1 app, 3 seats); free under $1k MRR | $10 a month for 50 tickets (Starter, 3 seats, monthly only) |
| What the price grows with | Apps and seats: +$20 per app, +$10 per seat | Tickets: $60 for 300, $360 for 2,000, $900 for 5,000, billed monthly |
| AI agent price | $0.20 per resolved conversation (paid plans) | $1.00 per automated interaction billed monthly, $0.90 annually, sold in bundles |
| Live chat widget | ✓ | All plans |
| Shared inbox | ✓ | ✓ |
| Help center on your own domain | One per app | ✓ |
| Languages | Live translation, 60+ languages | Chat and help center in about 13 languages |
| Store order actions and ecommerce integrations | No | Shopify and WooCommerce on all plans |
| Voice and SMS | Not offered; live chat and email | Add-ons from Basic, priced by volume |
| Changelog, roadmap, status page, scheduling | ✓ Built-in | Not listed on Gorgias's pricing page |
| Shopify merchant revenue beside the chat (for Shopify apps) | Merchant plan, MRR, LTV | Shopper order data; revenue attribution on Pro and up |
✓ = available, Partial = limited, plan-gated or add-on, No = not offered, or not listed on Gorgias's pricing page. Gorgias plans and prices from gorgias.com/pricing, checked 1 October 2026; languages from docs.gorgias.com.
How much does Gorgias cost?
Gorgias prices its Helpdesk by tickets and adds AI Agent per automated interaction. Starter includes 3 seats and the other plans 500. Extra tickets cost $0.36 to $0.40, and voice and SMS are add-ons from Basic.
| Plan | Tickets a month | Billed monthly | Billed annually (a month) | AI Agent per interaction (monthly, annual) | With AI Agent (monthly) |
|---|---|---|---|---|---|
| Starter | 50 | $10 | Monthly only | $1.00, monthly only | $40 |
| Basic | 300 | $60 | $50 | $1.00, $0.90 | $90 |
| Pro | 2,000 | $360 | $300 | $1.00, $0.90 | $550 |
| Advanced | 5,000 | $900 | $750 | $1.00, $0.90 | $1,430 |
Gorgias Helpdesk and AI Agent prices from gorgias.com/pricing, checked 3 October 2026. AI Agent is sold as a bundle of 30, 30, 190 and 530 automated interactions; the per-interaction price is the bundle price divided by its size.
What changes when you move to Convot
Priced by apps, not tickets
Gorgias plans step up with tickets, from 50 on Starter to 5,000 on Advanced, with $0.36 to $0.40 for each one over. Convot is $49 a month for 1 app and 3 seats, and grows by $20 per app and $10 per seat.
AI at $0.20 a resolution
Gorgias AI Agent works out to $1.00 per automated interaction billed monthly or $0.90 billed annually, sold in bundles, and Gorgias says you pay only when it resolves a conversation. Cove AI is $0.20 per resolved conversation in which it replied, on paid plans, and hands off to a person when unsure.
Built for app users
Each app gets its own help center, changelog, roadmap and status page, because app users need release notes and uptime, not order tracking.
Merchant revenue, not orders
For Shopify apps, each conversation shows the merchant's plan, MRR and LTV, which shows what the account is worth to you; a shopper's order does not.
Convot as a Gorgias alternative
How much does Convot cost compared to Gorgias?
Convot is free under $1,000 MRR, then $49 a month for 1 app and 3 seats, $79 for 2 apps and 7 seats, $149 for 5 apps and 12 seats, and $299 for unlimited apps and 20 seats, with Cove AI at $0.20 per resolved conversation on paid plans. Gorgias starts at $10 a month for 50 tickets and rises to $900 for 5,000, billed monthly, with AI Agent at $1.00 per automated interaction billed monthly or $0.90 annually.
Can I migrate from Gorgias to Convot?
Convot has no Gorgias importer. If you are moving from Gorgias, talk to Convot before you switch so the team can plan the move with you; see how migrations work at convot.io/migrate. For reference, Crisp imports in one click, and Convot runs free migrations from Intercom, Zendesk and Freshdesk.
What does Convot do that Gorgias doesn't?
Convot is built for teams that ship software: each app gets a widget, help center, changelog, roadmap with voting, status page and scheduling, all in one inbox and priced by app count. For Shopify apps, it shows the merchant's plan, MRR and LTV from the Shopify Partner API. Gorgias is built for stores: it shows shopper orders, its AI can cancel, discount and apply, and it sells voice and SMS, none of which Convot does.
What does Gorgias cost per month?
As of 3 October 2026, Gorgias Helpdesk costs $10 a month for 50 tickets on Starter, $60 for 300 on Basic, $360 for 2,000 on Pro and $900 for 5,000 on Advanced, billed monthly. Billed annually, Basic, Pro and Advanced are $50, $300 and $750. Extra tickets cost $0.36 to $0.40. AI Agent is extra, $1.00 per automated interaction billed monthly or $0.90 annually, and voice and SMS are add-ons from Basic. Starter includes 3 seats and the other plans 500.
How much does Gorgias AI Agent cost?
Gorgias sells AI Agent in bundles of automated interactions that work out to $1.00 each billed monthly and $0.90 billed annually on every plan (Starter is monthly only), as checked on 3 October 2026. Gorgias says you pay only when it resolves a conversation. With AI, the monthly bundles are $40 on Starter, $90 on Basic, $550 on Pro and $1,430 on Advanced. Convot's Cove AI is $0.20 per resolved conversation in which it replied, on paid plans.
What is the best Gorgias alternative for SaaS?
For a SaaS or app team, Convot is a Gorgias alternative built for software rather than stores. Each app gets its own widget, help center, changelog, roadmap and status page, with every conversation in one inbox labeled by app. It costs $49 a month for 1 app and 3 seats, priced by apps and seats rather than tickets, and is free under $1,000 MRR.
Is Gorgias cheaper than Convot?
Gorgias is cheaper at low ticket volume or with a large team; Convot is cheaper for a small team as tickets grow. Under 50 tickets a month, Gorgias Starter at $10 is cheaper than Convot at $49, though Convot is free under $1,000 MRR. At 300 tickets, Gorgias Basic is $60 billed monthly with 500 seats, against $49 for Convot with 3 seats; each extra Convot seat is $10, so a team of 10 on one app pays $119, more than Gorgias Basic. At 2,000 tickets, Gorgias Pro is $360; Convot's pricing page lists no ticket limit, and its price changes with apps and seats. As of 3 October 2026, AI widens the gap: $0.20 per Cove resolution against $0.90 to $1.00 per Gorgias interaction.
Every app you run, one help desk.
Chat, inbox, help center and AI for all your apps on one flat bill. Free under $1k MRR, no credit card required.