Front is a powerful shared inbox.
Convot is a shared inbox that knows each merchant's Shopify revenue, plus the whole support stack.
Front is an omnichannel shared inbox built for team collaboration across email, chat, and social. Convot is a contact-centric inbox built specifically for Shopify app teams, with each merchant's MRR, plan, and LTV beside every thread, plus a help center, roadmap, status page, and scheduling.
Free under $1k MRR · Live in minutes · No credit card
When should you use each?
Front is a good fit when…
- You need an omnichannel inbox unifying email, SMS, and social for a larger team
- Deep collaboration features and workflow automation are central to your ops
- You support a general business, not specifically Shopify apps
- You don't need Shopify Partner revenue data beside conversations
Convot wins when…
- You build Shopify apps and want MRR, plan, and LTV beside every conversation
- You want a help center, changelog, roadmap, status, and scheduling without five tools
- You want to see whether support caused a merchant to churn
- You want a contact-centric inbox where history spans every app you run
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Front |
|---|---|---|
| Shared inbox | ✓ | ✓ |
| Live chat widget | ✓ | Via integration |
| Help center / knowledge base | ✓ | – |
| Contact-centric merchant history | ✓ | Partial |
| Changelog + roadmap + status + scheduling | ✓ Built-in | – |
| Shopify revenue intelligence (MRR / LTV / churn risk) | ✓ Only on Convot | – |
| AI churn attribution | ✓ Only on Convot | – |
| Built for Shopify app developers | ✓ | Generic |
| Starting price | Free / from $49/mo | From $19–$99/seat |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Convot as a Front alternative
Is Convot a good Front alternative?
For Shopify app teams, yes. Convot covers the same support essentials as Front — live chat, a shared inbox, and a help center on your own domain — and adds Shopify revenue intelligence (MRR, plan, LTV, and churn risk) beside every conversation that Front can't show. It's purpose-built for 1–10-person Shopify app teams and goes live in minutes, not a multi-week rollout.
How much does Convot cost compared to Front?
Convot is free under $1,000 MRR and starts at $49/month after that, with no per-agent pricing. Its grounded AI agent, Cove AI, is $0.20 per resolution. See the pricing page for current plans (pricing as of June 2026).
Can I migrate from Front to Convot?
Yes. Setting up Convot takes minutes, and our team will help you move your help center content and set up chat and a shared inbox. Most Shopify app teams are live the same day — book a demo and we'll plan your switch.
What does Convot do that Front doesn't?
Convot shows live Shopify Partner revenue data — MRR, plan, LTV, and churn risk — beside every conversation, and its AI can attribute churn to support after an uninstall. It also bundles a changelog, roadmap voting, status page, and in-chat scheduling that usually need separate tools, all under one login and one bill.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free under $1k MRR, no credit card required.