Free tool

AI Support Savings Calculator

Every ticket AI resolves is time your team doesn't spend. See the hours, headcount and cost that deflection frees up in a year.

Monthly support ticketsTotal conversations your team handles

Avg time a human spends per ticketMinutes, including context-switching

Share AI can resolve or deflect50%

Repetitive, documented questions, order status, resets, refund policy.

Fully-loaded cost per agent / yearSalary + tools + overhead

How this is calculated

Tickets AI handles per month = monthly tickets × the share AI can resolve.
Agent hours saved per year = those tickets × minutes per ticket × 12 ÷ 60.
Full-time equivalents = hours saved ÷ 1,800 productive hours per agent-year.
Capacity value = full-time equivalents × your fully-loaded cost per agent.

It measures capacity freed, not cost cut: most small teams spend the saved hours on the conversations that need a person. A realistic share for AI is the repetitive, documented questions, such as how-tos, account settings and policy questions, which is why the default is 50%. Start lower if your docs are thin.