Free tool

Cost of Slow Support

Slow first replies quietly cost you deals. Estimate the annual revenue leaking out of your inbox — and what near-instant response is worth.

Monthly support conversationsChats, tickets or emails per month

Share that influences a purchase25%

Pre-sale questions, upgrades, at-risk renewals — where a reply affects revenue.

Current avg first-response timeHours until a human first replies

Average revenue per customerOne deal / annual value of a customer

Win rate with a fast (<1h) reply%

Conversion lost per extra hour of delay%