Crisp pricing (2026): plans, workspaces and AI credits explained

Crisp pricing in 2026 is a flat monthly price per workspace, not per agent: Free at $0 with 2 seats, Mini at $45 with 4 seats, Essentials at $95 with 10 seats and Plus at $295 with 20 seats or more, as checked on Crisp’s pricing page on 1 October 2026. Conversations are unlimited on every plan, and paid plans include a bundle of AI credits. Crisp bills per workspace, not per domain, so a team with several products either shares one workspace across them or buys one workspace per product when each needs its own inbox, help center and branding.

This guide covers what each Crisp plan includes, how AI credits work, which features sit on which plan, and what Crisp costs for one product and for several.

Disclosure: Convot makes a help desk that competes with Crisp, and Convot imports from Crisp in one click. This guide says where Convot fits at the end; every Crisp figure comes from Crisp’s own pricing page.

Contents

• How much does Crisp cost?
• What each Crisp plan includes
• Which Crisp plan has which feature
• How Crisp AI credits work
• What Crisp costs for several apps or websites
• Discounts, VAT and annual billing
• Which Crisp plan do you need?
• How Convot is priced differently
• Common questions about Crisp pricing

How much does Crisp cost?

Crisp charges a flat price per workspace each month, with seats, customer profiles and AI credits included at each level.

Crisp lists additional agents at $10 a month each. Every plan has unlimited conversations, and every new account gets a 14-day trial of all features without a credit card. An Enterprise plan with custom pricing, onboarding and SLAs is available through sales.

What each Crisp plan includes

• Crisp Free gives you a website chat widget, a shared inbox, mobile apps, chat SDKs, a contact form and e-commerce integrations with Shopify, WooCommerce, Adobe Commerce and Prestashop, for 2 seats and 100 customer profiles.
• Crisp Mini adds a shared email inbox, Messenger, the AI agent with $5 of credits, shortcuts, chat triggers, private notes, a custom email domain and unlimited data retention, for 4 seats.
• Crisp Essentials adds the omnichannel inbox with WhatsApp Business, Instagram, SMS, Line and Viber, the workflow builder and AI chatbot, a knowledge base with a custom domain, live translation, analytics, routing rules and a status page, for 10 seats.
• Crisp Plus adds a customer portal and ticketing, white labelling to remove the “We run on Crisp” watermark, 100+ integrations, task automations, enhanced rate limits and custom dashboards, for 20 seats or more.

Which Crisp plan has which feature

Crisp’s plan comparison table, as listed on 1 October 2026, gates several features by plan:

The practical line is Essentials. A team that wants a help center, WhatsApp or live translation needs Essentials at $95 a month, not Mini at $45.

How Crisp AI credits work

Crisp includes AI credits in each paid plan instead of charging per resolution: $5 on Mini, $25 on Essentials and $75 on Plus, which Crisp estimates at about 90, 450 and 1,350 automated conversations a month. That works out to roughly $0.055 per automated conversation. The Free plan has no AI credits.

Two things to know. The unit is an automated conversation, not a resolved one, so it is not directly comparable with per-resolution prices such as Intercom Fin at $0.99 per outcome. And Crisp’s pricing page notes that some features beyond your plan can be bought separately, but it does not list a price for extra AI credits.

What Crisp costs for several apps or websites

Crisp bills per workspace, and its FAQ describes a workspace as one subscription. One workspace can connect one of each messaging channel, except email. Crisp bills per workspace, not per domain, so apps can share one workspace, but they then share one inbox, seats and channels. A team that wants a separate widget and help center per app typically runs one workspace per app, which is how the table below is priced.

Crisp offers 20% off for 3 additional workspaces on Essentials and Plus. Read literally, that starts from the fourth workspace, so three Essentials workspaces cost $285 a month at list; if Crisp applies the 20% to all three, the total would be about $228. Ask Crisp to confirm how the discount applies to your account.

Discounts, VAT and annual billing

• Multiple workspaces: 20% off for 3 additional workspaces, on Essentials and Plus only.
• Nonprofits and students: 50% off, by request through Crisp’s chat.
• VAT: not included in listed prices. EU businesses can remove it by entering a VAT number; customers outside the EU are not charged VAT.
• Annual billing: available from the Plans page after you subscribe. Crisp’s pricing page does not state an annual discount.

Which Crisp plan do you need?

• Free fits a solo founder testing chat on one website, with up to 2 seats and 100 customer profiles.
• Mini fits a small team that wants email and Messenger in the inbox and a little AI, but no help center.
• Essentials fits most support teams on one product: a help center, WhatsApp, live translation, a status page and 10 seats for $95.
• Plus fits larger teams that need ticketing through a customer portal, white labelling or 100+ integrations.

How Convot is priced differently

Convot prices by app, with seats included, instead of per workspace. Convot Starter is $49 a month for 1 app and 3 seats, Growth $79 for 2 apps and 7 seats, and each extra app is $20 and each extra seat $10. Every app gets its own widget, help center, changelog, roadmap and status page, and all conversations land in one inbox. Convot is free while your product earns under $1,000 MRR, and Cove AI costs $0.20 per resolved conversation in which it replied, on paid plans.

For three apps and three people, Convot costs $89 a month (Starter at $49 plus two extra apps at $20 each, before AI), against $135 on three Crisp Mini workspaces, without WhatsApp, Instagram or a help center, or $285 on three Essentials workspaces at list, about $228 if Crisp applies its 20% multi-workspace discount to all three. For one product, Crisp Mini at $45 is $4 cheaper than Convot Starter if you do not need a help center, and Crisp’s bundled AI credits cost less per automated conversation than Cove AI’s $0.20 per resolution, though the units differ.

Crisp is the better fit if you need WhatsApp, Instagram, SMS, Line or Viber in the inbox, or ten seats on one product for $95. Convot does not offer those channels; it covers live chat and email. Moving from Crisp to Convot uses a one-click importer that brings your contacts, help center articles and the last 180 days of conversations; the step-by-step Crisp migration guide walks through it. See also Convot vs Crisp, the best Crisp alternatives and the help desk pricing index.

Common questions about Crisp pricing

How much does Crisp cost per month?

Crisp costs $0 on Free, $45 on Mini, $95 on Essentials and $295 on Plus, per workspace a month, as checked on 1 October 2026. The plans include 2, 4, 10 and 20 or more seats, with additional agents at $10 a month. Conversations are unlimited on every plan.

Is Crisp free?

Crisp has a free-forever plan with 2 seats, 100 customer profiles, a website chat widget, a shared inbox and mobile apps, but no AI credits, email inbox, help center or messaging channels such as WhatsApp. Every new account also gets a 14-day trial of all features without a credit card.

Does Crisp charge per agent?

Crisp charges per workspace, not per agent. Each plan includes a set number of seats, 2 on Free, 4 on Mini, 10 on Essentials and 20 or more on Plus, and Crisp lists additional agents at $10 a month.

Which Crisp plan includes WhatsApp?

Crisp lists WhatsApp Business, Instagram, SMS, Line and Viber from Essentials, $95 a month per workspace. Email and Messenger start on Mini at $45. The Free plan covers the website chat widget and contact form.

How much do Crisp AI credits cost?

Crisp includes AI credits in its paid plans: $5 on Mini, $25 on Essentials and $75 on Plus, which Crisp estimates at about 90, 450 and 1,350 automated conversations a month, roughly $0.055 each. The Free plan has none, and the pricing page does not list a price for extra credits.

What does Crisp cost for several websites?

Crisp bills each workspace separately, and a workspace typically covers one website or app. Three websites on Essentials cost $285 a month at list, or about $228 if Crisp applies its 20% multi-workspace discount to all three. Crisp bills per workspace, not per domain, so several sites can also share one workspace and its inbox. Convot covers 3 apps and 3 seats for $89 a month (Starter at $49 plus two extra apps at $20 each, before AI).