Original data on customer support for small software teams.
Convot builds a help desk for small software teams, and we publish the data we collect along the way: studies of Shopify App Store reviews and new apps, help desk prices checked on every vendor's own page, and statistics pages that trace each number to its original source.
You are welcome to quote any number or reuse any chart from these pages. Please credit Convot and link to the page the number came from, so readers can check the source and the date.
Statistics hubs
Every number on these pages is traced to the organisation that produced it, dated, and checked again each month. The Shopify and mobile pages are built mostly on our own studies of App Store and Google Play reviews, new apps and developer websites.
104 Customer Service Statistics for 2026, Traced to the Source
104 customer service statistics, each traced to its source, plus an audit of the 10 most-quoted claims: only 2 hold up. Workforce, complaints, AI and cost.
76 Shopify App Support Statistics for 2026 (Updated October)
76 Shopify app support statistics from our study of 12,471 App Store reviews, 4,734 new apps and Shopify's own rules. Updated monthly.
72 Mobile App Support Statistics for 2026 (Updated October)
72 mobile app support statistics, including our study of 74,588 Google Play reviews: ratings, complaints, developer replies and store rules. Updated monthly.
131 AI Customer Service Statistics for 2026 (Updated October)
131 AI customer service statistics for 2026, each traced to the original study: adoption, cost per resolution, customer trust, jobs and rules. Updated monthly.
104 Live Chat Statistics for 2026 (Updated October)
104 live chat statistics, each traced to its original source: response times, wait and dropout, satisfaction, AI, sales impact and cost. Updated monthly.
Pricing data
Help desk prices change often and get quoted wrong for years. We check each vendor's own pricing page, record annual and monthly prices separately, and say when a vendor does not publish a number.
Help desk pricing index 2026: what 24 support tools charge
Seat, ticket and AI prices for 24 help desk, chat, roadmap, status and scheduling tools, each checked on its own pricing page in October 2026.
Help Desk Price Calculator
The monthly bill on Intercom, Zendesk, Help Scout, Front, Crisp and Convot at your seats, products and AI volume, from the same price data.
AI Support Cost Calculator
What you really pay per AI-resolved ticket across Intercom Fin, Zendesk AI and Convot.
Case studies
What we tried on our own company, with the numbers, including what did not work.