Re:amaze is a solid helpdesk for ecommerce brands.
Convot is for the teams building Shopify apps, wired to your Partner revenue.
Re:amaze is a helpdesk built for ecommerce stores, chat, a shared inbox, FAQ, and shopper order data pulled from the store. Convot serves app developers instead, with each merchant's MRR, plan, and LTV beside support, plus a roadmap, changelog, status page, and scheduling.
Free under $1k MRR · Live in minutes · No credit card
When should you use each?
Re:amaze is a good fit when…
- You're an ecommerce brand supporting shoppers, with order and cart context
- You want ecommerce-specific features like cart-abandonment messaging
- Your customer is the shopper, not a Shopify app merchant
- You don't need Shopify Partner revenue data
Convot wins when…
- You build Shopify apps and the merchant is your customer
- You want MRR, plan, and LTV of the merchant beside every conversation
- You want roadmap, changelog, status, and scheduling bundled in
- You want a grounded AI agent (Cove AI) that answers from your own docs at $0.20 per resolution
- You want AI churn attribution and automatic QA grading
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Re:amaze |
|---|---|---|
| Live chat widget | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Help center / FAQ | ✓ | ✓ |
| Shopper order data from the store | – | ✓ |
| Changelog + roadmap + status + scheduling | ✓ Built-in | – |
| AI agent grounded in your knowledge base | Cove AI, $0.20 / resolution | Cosmo AI |
| Shopify revenue intelligence (MRR / LTV) | ✓ Only on Convot | – |
| AI churn attribution | ✓ Only on Convot | – |
| Built for | Shopify app developers | Ecommerce brands |
| Starting price | Free / from $49/mo | From $49/mo |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Convot as a Re:amaze alternative
Is Convot a good Re:amaze alternative?
For Shopify app teams, yes. Convot covers the same support essentials as Re:amaze — live chat, a shared inbox, and a help center on your own domain — and adds Shopify revenue intelligence (MRR, plan, LTV, and churn risk) beside every conversation that Re:amaze can't show. It's purpose-built for 1–10-person Shopify app teams and goes live in minutes, not a multi-week rollout.
How much does Convot cost compared to Re:amaze?
Convot is free under $1,000 MRR and starts at $49/month after that, with no per-agent pricing. Its grounded AI agent, Cove AI, is $0.20 per resolution. See the pricing page for current plans (pricing as of June 2026).
Can I migrate from Re:amaze to Convot?
Yes. Setting up Convot takes minutes, and our team will help you move your help center content and set up chat and a shared inbox. Most Shopify app teams are live the same day — book a demo and we'll plan your switch.
What does Convot do that Re:amaze doesn't?
Convot shows live Shopify Partner revenue data — MRR, plan, LTV, and churn risk — beside every conversation, and its AI can attribute churn to support after an uninstall. It also bundles a changelog, roadmap voting, status page, and in-chat scheduling that usually need separate tools, all under one login and one bill.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free under $1k MRR, no credit card required.