LiveChat is a mature, polished chat tool.
Convot is built for Shopify app teams, and shows the revenue behind support.
LiveChat is a long-standing live chat product with a big integration marketplace, aimed at general business. Convot is purpose-built for Shopify app developers, with each merchant's MRR, plan, and LTV beside the conversation, plus a help center, roadmap, status page, and scheduling in one platform.
Free under $1k MRR · Live in minutes · No credit card
When should you use each?
LiveChat is a good fit when…
- You run a general business and want a mature, standalone chat product
- You rely on its large marketplace of third-party integrations
- You don't need Shopify Partner revenue data beside conversations
- You're fine running separate tools for roadmap, status, and scheduling
Convot wins when…
- You build Shopify apps and want MRR, plan, and LTV beside every thread
- You want a help center, changelog, roadmap, status, and scheduling without five tools
- You want to see whether support caused a merchant to churn
- You want Shopify-native setup and a one-click import from Crisp
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | LiveChat |
|---|---|---|
| Live chat widget | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Help center / knowledge base | ✓ | Separate product |
| Live translation (25+ languages) | ✓ | Add-on |
| Changelog + roadmap + status + scheduling | ✓ Built-in | – |
| Shopify revenue intelligence (MRR / LTV / churn risk) | ✓ Only on Convot | – |
| AI churn attribution | ✓ Only on Convot | – |
| Built for Shopify app developers | ✓ | Generic |
| Starting price | Free / from $49/mo | From $24/agent |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Convot as a LiveChat alternative
Is Convot a good LiveChat alternative?
For Shopify app teams, yes. Convot covers the same support essentials as LiveChat — live chat, a shared inbox, and a help center on your own domain — and adds Shopify revenue intelligence (MRR, plan, LTV, and churn risk) beside every conversation that LiveChat can't show. It's purpose-built for 1–10-person Shopify app teams and goes live in minutes, not a multi-week rollout.
How much does Convot cost compared to LiveChat?
Convot is free under $1,000 MRR and starts at $49/month after that, with no per-agent pricing. Its grounded AI agent, Cove AI, is $0.20 per resolution. See the pricing page for current plans (pricing as of June 2026).
Can I migrate from LiveChat to Convot?
Yes. Setting up Convot takes minutes, and our team will help you move your help center content and set up chat and a shared inbox. Most Shopify app teams are live the same day — book a demo and we'll plan your switch.
What does Convot do that LiveChat doesn't?
Convot shows live Shopify Partner revenue data — MRR, plan, LTV, and churn risk — beside every conversation, and its AI can attribute churn to support after an uninstall. It also bundles a changelog, roadmap voting, status page, and in-chat scheduling that usually need separate tools, all under one login and one bill.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free under $1k MRR, no credit card required.