Featurebase is a modern feedback and roadmap tool.
Convot bundles roadmap voting and a changelog with your whole support stack.
Featurebase does feedback boards, roadmaps, changelogs, and surveys as a dedicated product. Convot ships a roadmap your merchants vote on and a public changelog too, inside the same widget where they chat with you, alongside live chat, a help center, a status page, scheduling, and Shopify revenue data.
Free under $1k MRR · Live in minutes · No credit card
When should you use each?
Featurebase is a good fit when…
- Product feedback is a dedicated workflow you want the deepest standalone tooling for
- You need advanced boards, surveys, and prioritization as a separate product
- You don't need feedback tied to live support or Shopify revenue
- You're happy running it as a separate subscription and login
Convot wins when…
- You want merchants to vote on the roadmap inside the same widget they chat in
- You want changelog + roadmap bundled with chat, help center, status, and scheduling
- You want to see which merchants voted, and what their MRR is
- You'd rather not pay for and stitch together a separate feedback tool
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Featurebase |
|---|---|---|
| Roadmap with voting | ✓ | ✓ |
| Public changelog | ✓ | ✓ |
| Feedback boards & surveys | Roadmap + changelog | ✓ |
| Inside your support widget | ✓ Only on Convot | – |
| Live chat + shared inbox | ✓ | – |
| Help center + status page + scheduling | ✓ Built-in | – |
| Shopify revenue beside votes (MRR / LTV) | ✓ Only on Convot | – |
| Built for Shopify app developers | ✓ | Generic SaaS |
| Starting price | Free / from $49/mo | Free / from $49/mo |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Convot as a Featurebase alternative
Is Convot a good Featurebase alternative?
For Shopify app teams, yes. Convot covers the same support essentials as Featurebase — live chat, a shared inbox, and a help center on your own domain — and adds Shopify revenue intelligence (MRR, plan, LTV, and churn risk) beside every conversation that Featurebase can't show. It's purpose-built for 1–10-person Shopify app teams and goes live in minutes, not a multi-week rollout.
How much does Convot cost compared to Featurebase?
Convot is free under $1,000 MRR and starts at $49/month after that, with no per-agent pricing. Its grounded AI agent, Cove AI, is $0.20 per resolution. See the pricing page for current plans (pricing as of June 2026).
Can I migrate from Featurebase to Convot?
Yes. Setting up Convot takes minutes, and our team will help you move your help center content and set up chat and a shared inbox. Most Shopify app teams are live the same day — book a demo and we'll plan your switch.
What does Convot do that Featurebase doesn't?
Convot shows live Shopify Partner revenue data — MRR, plan, LTV, and churn risk — beside every conversation, and its AI can attribute churn to support after an uninstall. It also bundles a changelog, roadmap voting, status page, and in-chat scheduling that usually need separate tools, all under one login and one bill.
Further reading
Let merchants vote where they already chat.
A roadmap, a changelog, and live support in one widget on your domain, with MRR beside every vote. Free under $1k MRR, no credit card.