Chatwoot is open source, with a hosted cloud or self-hosting.
Convot is a hosted help desk for every app you run, priced by apps, not agents.
Convot is a hosted-only Chatwoot alternative for small teams that run more than one app. It costs $49 a month for 1 app and 3 seats, against Chatwoot Cloud's Startups plan at $19 per agent, and adds a changelog, roadmap, status page and scheduling for each app. Chatwoot is the better fit if you want to self-host its open-source edition, need WhatsApp, social or voice channels, or have only one or two agents.
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Is Convot a good Chatwoot alternative?
Convot is a good Chatwoot alternative for small teams that run more than one app and want a hosted help desk with a changelog, roadmap, status page and scheduling for each app. It costs $49 a month for 1 app and 3 seats, against $57 for 3 agents on Chatwoot Startups. Chatwoot is the better choice if you want to self-host its open-source edition, need WhatsApp, social or voice channels, or have only one or two agents, where its Hacker plan is free and paid cloud plans are $19 or $38 a month.
Chatwoot prices and plans last checked on Chatwoot's own pricing page, by Tarang Agarwal, Convot founder.
When should you use each?
Chatwoot is a good fit when…
- You want to self-host your support stack on your own servers, with the open-source edition
- You need WhatsApp, social channels or voice in the same inbox
- You have one or two agents: Chatwoot is $19 to $38 a month, or free on Hacker, against $49 for Convot's first paid plan
- You want the option to run it yourself, and your team is comfortable running and upgrading its own infrastructure
- You build open source: Chatwoot offers its Startups plan free to open-source projects
Convot wins when…
- You run more than one app and want every conversation in one inbox, labeled by app, with one record per customer
- You want a changelog, roadmap with voting, status page and scheduling for each app, not only chat and a help center
- You want a flat price by app count: $49 for 1 app and 3 seats, $79 for 2 apps and 7 seats, not $19 to $99 per agent
- You want AI billed per resolved conversation ($0.20 with Cove AI on paid plans) rather than in credits, where the cost per reply is not published
- You build Shopify apps and want plan, MRR and LTV beside the chat (Shopify apps)
Convot vs Chatwoot: what is different?
A direct comparison across the capabilities small teams running more than one app care about most.
| Capability | Convot | Chatwoot |
|---|---|---|
| Live chat widget | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Help center / knowledge base | ✓ | From Startups plan |
| Email channel | ✓ | Paid plans; Hacker is live chat only |
| WhatsApp, social and voice channels | No | All channels from Startups, voice on Business |
| Self-hosted, open-source edition | No | ✓ |
| AI agent price | Cove AI add-on, $0.20 per resolution (paid plans) | Captain AI credits included (300 on Startups), extra $20 per 1,000 |
| Changelog + roadmap + status + scheduling | ✓ Built-in | Not listed on Chatwoot's pricing page |
| Shopify merchant revenue beside the chat (for Shopify apps) | Merchant plan, MRR, LTV | Not listed on Chatwoot's pricing page |
| Free plan | Free under $1k MRR: 1 app, 3 seats, no Cove AI agent | Hacker: 2 agents, 500 conversations a month, live chat only; self-hosted edition is free |
| Cost for 3 agents | $49 a month (Starter; Cove AI extra) | $57 a month (Startups, $19 per agent; includes 300 Captain credits) |
| Cost for 1 or 2 agents | $49 a month (Starter) | $19 or $38 a month, or free on Hacker |
✓ = available, Partial = plan-gated, No = not offered, or not listed on Chatwoot's pricing page. Chatwoot details from chatwoot.com/pricing, checked 1 October 2026.
How much does Chatwoot cost?
As of 1 October 2026, Chatwoot Cloud costs $0 to $99 per agent a month: Hacker is free for up to 2 agents and 500 conversations, Startups is $19, Business $39 and Enterprise $99 per agent. Paid plans include a monthly pool of Captain AI credits, with extra credits at $20 per 1,000. The open-source edition is free to self-host, and there is a 15-day free trial.
| Plan | Per agent a month | Conversations | Captain AI credits a month | Help center | Data retention |
|---|---|---|---|---|---|
| Hacker | $0, up to 2 agents | 500 a month, live chat only | None | No | 30 days |
| Startups | $19 | Unlimited (fair use), all channels | 300 | Yes | 1 year |
| Business | $39 | Unlimited, plus voice, teams, automation rules | 500 | Yes | 2 years |
| Enterprise | $99 | Unlimited, plus SSO and audit logs | 800 | Yes | 3 years |
From chatwoot.com/pricing, checked 1 October 2026. Extra Captain AI credits are $20 per 1,000; the pricing page does not say how many credits one AI reply uses. Startups is free for open-source projects. The pricing page does not state a billing period, so check monthly against annual billing on chatwoot.com/pricing before comparing.
What changes when you move to Convot
Every app in one inbox
Each app gets its own widget and help center, and every conversation lands in one inbox, labeled by app, with one record per customer across all of them.
AI at $0.20 a resolution
Cove AI answers from each app's own docs, can show its sources and hands off to a human when it isn't sure. It is charged once per resolved conversation in which it replied, on paid plans.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page and scheduling, under one login and one bill instead of a subscription for each.
Priced by apps, seats included
Plans are set by how many apps you run, with seats included: 1 app and 3 seats for $49, 5 apps and 12 seats for $149, unlimited apps and 20 seats for $299. Free while you're under $1k MRR.
Convot as a Chatwoot alternative
Is Chatwoot free?
Chatwoot is free in two ways. Its Hacker cloud plan costs nothing for 2 agents and 500 conversations a month, with live chat only and 30 days of data retention, and its open-source edition is free to self-host, though you pay for your own servers and upgrades. Paid cloud plans start at Startups, $19 per agent a month, which is also where the help center begins. Convot is free while your product earns under $1,000 a month, with 1 app and 3 seats.
How much does Convot cost compared to Chatwoot?
For 3 agents, Convot Starter is $49 a month and Chatwoot Startups is $57 a month at $19 per agent. For 7 agents, Convot Growth is $79 and Chatwoot Startups is $133. For 12 agents on one app, Convot Growth with 5 extra seats is $129, against $228 on Chatwoot Startups. For 1 or 2 agents Chatwoot is cheaper, and its Hacker plan is free for 2 agents. On AI, Convot charges $0.20 per resolved conversation through Cove AI on paid plans, while Chatwoot includes a monthly pool of Captain AI credits and charges $20 per 1,000 extra.
How much does Chatwoot Captain AI cost?
Chatwoot includes Captain AI credits each month on paid plans, as checked on 1 October 2026: 300 on Startups, 500 on Business and 800 on Enterprise, with extra credits at $20 per 1,000. Credits cover the Assistant chatbot, Copilot, reply suggestions, summaries and other Captain features; the pricing page does not say how many credits one reply uses. The free Hacker plan has no Captain AI. Convot's Cove AI is $0.20 per resolved conversation in which it replied, on paid plans.
Can I move from Chatwoot to Convot?
Convot has no one-click Chatwoot importer. Chatwoot lets you export your data through its API. Convot imports from Crisp in one click, has a Sleekplan importer for roadmap and changelog data, and runs free founder-assisted migrations from Intercom, Zendesk and Freshdesk. Talk to Convot before you switch; see convot.io/migrate.
Can I self-host Convot?
Convot is a hosted service and does not offer a self-hosted edition. Teams that need to run support on their own servers should look at Chatwoot's open-source edition.
Every app you run, one help desk.
Chat, inbox, help center and AI for all your apps on one flat bill. Free under $1k MRR, no credit card required.