Tidio is a popular chat widget for Shopify stores.
Convot is built for the people who build Shopify apps, wired to your Partner revenue.
Tidio is a widely used live chat and chatbot tool for Shopify merchants, with Lyro AI and ecommerce automations. Convot serves the other side of the marketplace, the app developers, so it shows each merchant's MRR, plan, and LTV beside the chat, and bundles a help center, roadmap, status page, and scheduling.
Free under $1k MRR · Live in minutes · No credit card
When should you use each?
Tidio is a good fit when…
- You're a Shopify merchant (a store) wanting chat and bots for your shoppers
- You want pre-built ecommerce automations and a visual bot builder
- Your customer is the shopper, not a Shopify app merchant
- You don't need Shopify Partner revenue data
Convot wins when…
- You build Shopify apps and your customer is the merchant, not the shopper
- You want MRR, plan, and LTV of that merchant beside every conversation
- You want roadmap, changelog, status, and scheduling in one platform
- You want a grounded AI agent (Cove AI) that answers from your own docs and hands off when unsure, not a scripted flow
- You want AI that grades support quality and attributes churn, not just a chatbot
How they stack up
A direct comparison across the capabilities Shopify app teams care about most.
| Capability | Convot | Tidio |
|---|---|---|
| Live chat widget | ✓ | ✓ |
| Visual chatbot builder | AI replies | ✓ |
| AI agent grounded in your knowledge base | Cove AI, cites sources | Lyro AI |
| Shared inbox | ✓ | ✓ |
| Help center / knowledge base | ✓ | Add-on |
| Changelog + roadmap + status + scheduling | ✓ Built-in | – |
| Shopify revenue intelligence (MRR / LTV) | ✓ Only on Convot | – |
| AI churn attribution + QA grading | ✓ Only on Convot | – |
| Built for | Shopify app developers | Merchants / stores |
| Starting price | Free / from $49/mo | Free / from $49/mo |
✓ = available · Partial = limited or add-on · – = not available. Pricing as of June 2026.
What changes when you move to Convot
Revenue beside every thread
Every conversation shows the merchant's plan, MRR, LTV, and churn risk, pulled live from the Shopify Partner API. You stop treating all merchants the same and start protecting the ones who matter most.
AI that closes the churn loop
When a merchant uninstalls, Convot's AI examines the support history and tells you whether support was the cause, a signal no other tool can produce, so you fix the right thing.
Many tools become one
Chat, shared inbox, help center, changelog, roadmap voting, status page, scheduling, and a Shopify MRR dashboard, all under one login, one brand, and one bill instead of five subscriptions.
Built for Shopify app teams
Convot is purpose-built for the 1–10-person teams behind Shopify apps, Shopify-native (CORS for *.myshopify.com out of the box), revenue-aware, and live in minutes.
Convot as a Tidio alternative
Is Convot a good Tidio alternative?
For Shopify app teams, yes. Convot covers the same support essentials as Tidio — live chat, a shared inbox, and a help center on your own domain — and adds Shopify revenue intelligence (MRR, plan, LTV, and churn risk) beside every conversation that Tidio can't show. It's purpose-built for 1–10-person Shopify app teams and goes live in minutes, not a multi-week rollout.
How much does Convot cost compared to Tidio?
Convot is free under $1,000 MRR and starts at $49/month after that, with no per-agent pricing. Its grounded AI agent, Cove AI, is $0.20 per resolution. See the pricing page for current plans (pricing as of June 2026).
Can I migrate from Tidio to Convot?
Yes. Setting up Convot takes minutes, and our team will help you move your help center content and set up chat and a shared inbox. Most Shopify app teams are live the same day — book a demo and we'll plan your switch.
What does Convot do that Tidio doesn't?
Convot shows live Shopify Partner revenue data — MRR, plan, LTV, and churn risk — beside every conversation, and its AI can attribute churn to support after an uninstall. It also bundles a changelog, roadmap voting, status page, and in-chat scheduling that usually need separate tools, all under one login and one bill.
Ready to see the revenue behind your support?
Connect your Shopify Partner account in minutes. Free under $1k MRR, no credit card required.