Canny is a dedicated product feedback tool, priced by tracked users.
Convot gives every app a roadmap and changelog, inside the same widget as support.
Convot is a Canny alternative for teams that run more than one app and want a roadmap and changelog beside their support. Convot Starter is $49 a month for 1 app with live chat, a help center, a changelog, a roadmap customers vote on and a status page. As of 1 October 2026, Canny is free for 25 tracked users and Canny Pro starts at $79 a month billed yearly, rising with tracked users. Canny is the better fit when product feedback is its own workflow and you want AI that captures feedback from sales and support calls, plus Jira, Linear or CRM integrations.
Free under $1k MRR · Live in minutes · No credit card
Is Convot a good Canny alternative?
Choose Convot over Canny if you run more than one app and want a roadmap customers vote on and a changelog inside the same widget as support, with live chat, a help center and a status page included. Convot Starter is $49 a month for 1 app; Canny is free for 25 tracked users and Canny Pro starts at $79 a month billed yearly. Canny is the better choice when feedback is its own workflow and you want AI capture from support and sales calls, or Jira, Linear and CRM integrations.
Canny prices and plans last checked on Canny's own pricing page, by Tarang Agarwal, Convot founder.
When should you use each?
Canny is a good fit when…
- Product feedback is a dedicated workflow and you want a standalone tool built for it
- You want AI that captures and deduplicates feedback from Intercom, Zendesk, Gong, Zoom and more (Autopilot, on all plans)
- You need Jira, Linear, ClickUp or GitHub links (Pro) or HubSpot and Salesforce sync (Business)
- You have up to 25 people giving feedback: Canny's free plan includes boards, a changelog and private boards
Convot wins when…
- You want customers to vote on the roadmap inside the same widget they chat in
- You want a changelog and roadmap per app, bundled with chat, a help center, a status page and scheduling, for $49 a month
- You want a custom domain on every plan, including free; Canny custom domains start on Pro
- You do not want your bill to rise with the number of voters: Canny prices by tracked users, Convot by apps and seats
- You run more than one app and want one inbox and one customer record across them; on Shopify apps you also see the merchant's plan and MRR beside the conversation
Convot vs Canny: what is different?
A direct comparison across the capabilities small teams running more than one app care about most.
| Capability | Convot | Canny |
|---|---|---|
| Price | Free under $1k MRR, then $49 a month (1 app, 3 seats) | Free for 25 tracked users; Pro from $79 a month billed yearly |
| What the price grows with | Apps and seats | Tracked users: anyone who posts, votes or comments |
| Feedback boards with voting | Roadmap with voting, per app | Boards, unlimited on all plans |
| Remove vendor branding | Every paid plan | Paid add-on on Business only |
| Public changelog | ✓ | All plans, including Free |
| AI feedback capture and deduplication | No | Autopilot on all plans |
| PM and CRM integrations | Webhooks and API | PM tools on Pro, CRM on Business |
| On your own domain | Every plan, including free | Pro and up |
| Inside your support widget | ✓ Only on Convot | Not listed on Canny's pricing page |
| Live chat, shared inbox and help center | ✓ | No |
| Status page and scheduling | ✓ Built-in | No |
| Shopify merchant plan and MRR beside the conversation (for Shopify apps) | Merchant plan and MRR | Not listed on Canny's pricing page |
✓ = available, Partial = limited or plan-gated, No = not offered, or not listed on Canny's pricing page. Canny plans and per-plan features from canny.io/pricing, checked 1 October 2026.
How much does Canny cost?
As of 1 October 2026, Canny costs $0 for up to 25 tracked users, and Canny Pro starts at $79 a month billed yearly, rising with the number of tracked users. A tracked user is anyone who posts, votes or comments, including feedback Canny's AI captures for them. Without a spend limit, Canny moves you to the next tier automatically when you pass your limit.
| Plan | Price | Tracked users | Managers | Notable features |
|---|---|---|---|---|
| Free | $0 | 25 | 5 | Boards, changelog, private boards, Autopilot AI |
| Pro | From $79 a month, billed yearly | 100 and up | 10 | Custom domains, PM integrations, content translations; Canny branding stays |
| Business | Custom, billed yearly | 5,000 and up | Custom | SSO, CRM integrations, branding removal as a paid add-on |
From canny.io/pricing, checked 1 October 2026. Canny says paying yearly saves up to 20%; its pricing page text does not show monthly prices.
What changes when you move to Convot
Votes where customers chat
The roadmap and changelog sit inside the support widget, so customers vote and read updates where they already ask for help.
Priced by apps, not voters
Canny's price rises with tracked users, from free at 25 to Pro from $79 a month billed yearly. Convot Starter is $49 for 1 app, whatever the number of voters.
Your domain on every plan
Canny custom domains start on Pro. Convot runs each app's help center, roadmap and changelog on your own domain on every plan, including free.
One record per customer
Chats and tickets sit on the same customer record across all your apps. On Shopify apps, you see the merchant's plan and MRR beside the conversation.
Convot as a Canny alternative
How much does Convot cost compared to Canny?
As of 1 October 2026, Canny is free for up to 25 tracked users, Canny Pro starts at $79 a month billed yearly for 100 or more tracked users and rises as more people give feedback, and Business is custom. A tracked user is anyone who posts, votes or comments. Custom domains start on Pro. Convot is free under $1,000 MRR, then $49 a month for 1 app with a roadmap, changelog, chat, help center and status page, and $79 for 2 apps.
What does Convot do that Canny doesn't?
Convot puts the roadmap and changelog inside the same widget customers use for support, and adds live chat, a shared inbox, a help center, a status page and scheduling for each app, priced by apps and seats. Canny focuses on feedback: boards, AI capture from support and sales calls, private boards and integrations, priced by tracked users. For Shopify apps, Convot also shows the merchant's plan and MRR beside the conversation.
Can I put a roadmap and changelog inside my support widget?
Yes, with Convot. Each app's support widget includes a roadmap customers can vote on and a changelog, alongside live chat, a help center and a status page. The help center, roadmap and changelog also run on your own domain on every plan, including free. Convot Starter is $49 a month for 1 app with 3 seats, and paid plans remove Convot branding. Canny is a separate feedback tool, so you would run it next to your chat tool.
Is Canny free?
Yes, for up to 25 tracked users. As of 1 October 2026, Canny's free plan includes unlimited feedback and boards, a changelog, private boards and Autopilot AI, with 5 managers. A tracked user is anyone who posts, votes or comments, so a growing product can pass 25 quickly. Convot is free while your product earns under $1,000 a month, with a roadmap and changelog for 1 app; free includes 1 app and 3 seats, without Cove AI.
Does Canny have live chat?
Not on its pricing page. Canny is a feedback tool with boards and a changelog, and it captures feedback from support tools such as Intercom and Zendesk. Convot includes live chat, a shared inbox and a help center, with the roadmap and changelog inside the same widget.
What is a tracked user in Canny?
Canny counts a tracked user as anyone who has given feedback, by creating a post, voting or commenting, whether they did it themselves, an admin did it for them, or Canny's Autopilot captured it. Canny's price rises with tracked users. Convot does not price by voters; it prices by apps and seats.
Let customers vote where they already chat.
A roadmap, a changelog, and live support for every app, in one widget on your domain. Free under $1k MRR, no credit card.