★☆☆☆☆
The 1-star review
One slow reply becomes a public review. Your App Store rating decides ranking and install rate, every ignored ticket quietly taxes future growth.
Built for Shopify app developers
The support platform that
The support platform that
protects your
Shopify revenue.
Live chat, help center, and scheduling for the teams building Shopify apps, with every merchant's MRR, churn risk, and LTV beside the conversation. Know what every merchant is worth, and turn support into 5-star reviews.
- ✓ Free under $1k MRR
- ✓ No credit card
- ✓ Import from Crisp in one click
At-risk merchant · save before uninstall
For the teams behind Shopify App Store apps
Shopify revenue intelligenceAI churn-saveLive chat + help centerOne-click Crisp importNative mobile app
The stakes
Three ways a Shopify app quietly bleeds revenue.
For an app developer, support isn't a cost center, it's where installs, reviews, and recurring revenue are won or lost. Convot closes all three gaps in one place.
↘
The silent uninstall
A merchant churns and you never knew support could have saved them. No MRR context, no warning, no second chance, just lost recurring revenue.
×5
The five-tool tax
Crisp for chat, Canny for roadmap, a status page, Calendly for calls, a separate dashboard for your MRR. Five bills, five logins, zero shared context.
Meet Convot
Everything your team needs to protect revenue, in one place.
Replace five tools with one. And it's the only one wired to your Shopify revenue.
Revenue intelligence
Every conversation comes with the merchant's MRR, churn risk, and LTV. Know what every merchant is worth, and see exactly how much support-caused churn is costing you.
Explore revenue intelligence →Cove AI agent
An AI agent that answers merchants from your own docs, cites sources, and escalates when unsure.
Learn more →Live chat
A branded widget for every storefront, real-time, in any language, on any plan.
Learn more →Shared inbox
Contact-centric threads, saved views, notes, @mentions, and smart assignment.
Learn more →AI that protects revenue
Frustration escalation before churn, auto-QA grading, and churn attribution.
Learn more →Help center
Searchable, multi-language articles on your own domain and inside the widget.
Learn more →Changelog & roadmap
Ship in public, a changelog and a roadmap your merchants vote on.
Learn more →Status page
A branded status page with built-in uptime monitoring and auto-incidents.
Learn more →Scheduling
Turn a support chat into a booked call, slots, reminders, and Google Meet.
Learn more →Mobile app
Native iOS & Android, answer that 2am question with a push before it's a review.
Learn more →Developers
One-line embed, a $crisp-compatible SDK, HMAC identity, and 9 signed webhooks.
Learn more → ★ Only on Convot
See the revenue behind every conversation.
Convot connects to your Shopify Partner account and puts each merchant's MRR, plan, LTV, and churn risk right next to the chat. You always know what a merchant is worth, and when one uninstalls, you find out whether support was the cause.
- ✓MRR, ARR & LTV beside every thread
- ✓Churn-save: uninstalls reopen the conversation
- ✓“Support-caused churn %” on your dashboard
Chat & inbox
Live chat your merchants enjoy. An inbox that thinks in merchants.
A branded widget for any storefront, with Claude live-translation in 25+ languages. Behind it, a contact-centric inbox with saved views, private notes, @mentions, shortcuts, and real first-response analytics.
- ✓Branded widget, online/away states, file uploads
- ✓Auto-translate both ways in 25+ languages
- ✓Saved views, assignment, notes & @mentions
Cove AI agent
An AI agent that answers from your docs, and knows when to hand off.
Cove AI trains on your help center, website, files, and Q&A, then answers customers directly, with citations, in their language. It never invents an answer: below its confidence threshold it escalates to your team with full context. Start in Suggest mode, graduate to Auto when it's earned your trust.
- ✓Grounded answers with source citations, no hallucination
- ✓Plan-aware: knows which merchants pay for your app
- ✓$0.20 per resolved conversation, deflection analytics built in
AI that protects revenue
Catch a frustrated merchant before they churn.
Convot reads every conversation. It escalates the ones turning hostile, grades support quality automatically, and after an uninstall it tells you whether support was the cause, so you fix the right thing.
- ✓Live frustration escalation to managers
- ✓Automatic QA grading on every conversation
- ✓AI churn attribution: was support the cause?
Self-serve
Deflect tickets. Ship in public. Book the call.
A help center on your own domain and inside the widget. A changelog and roadmap your merchants vote on. A branded status page with uptime monitoring. And scheduling, so a chat becomes a booked call without leaving the widget.
- ✓Help center on your domain + in-widget search
- ✓Changelog + roadmap voting + status page
- ✓Book calls in-chat with reminders & Google Meet
Developers
Built for the teams building Shopify apps.
One line to embed. A $crisp-compatible SDK so migrating is copy-paste. HMAC identity verification so you always know which merchant you're talking to. Nine signed webhooks and a REST API to wire Convot into your stack.
- ✓One-line embed, $crisp-compatible SDK
- ✓HMAC identity verification + external_id sync
- ✓9 signed webhooks + REST API
<!-- Drop Convot into any Shopify storefront --> <script> window.Convot = { app_id: "app_3f9c2a8d" }; </script> <script async src="https://cdn.convot.io/w.js"></script> // Identify the merchant, verified with HMAC Convot.identify({ email: shop.email, shop: "lumen-skincare.myshopify.com", user_hash: hmac, });
Mobile
Support that travels with you.
A native iOS and Android app for your team. Push notifications, full inbox, replies, and notes, so the 2am merchant question gets answered before it becomes a one-star review.
- ✓Native iOS & Android agent app
- ✓Push notifications + deep links
- ✓Reply, note, and set availability on the go
9:41
Northwind Apps
T Inbox
All 12 Unassigned Mine
L
Lumen Skincare2m
Checkout bundle isn't applying the tiered discount…
Pro · $149/mo T
Trailhead Outfitters18m
Thanks, that fixed it! Closing this out.
You replied M
Maison Botanics41m
Can we hop on a quick call about the upgrade?
Meeting booked K
Kettle & Co1h
Where do I find the analytics export?
Escalated N
Northwind Demo3h
Loving the new roadmap board 🙌
Growth · $79/mo Inbox Contacts Activity Settings
Switching is one click
Coming from Crisp? Bring everything with you.
Import your conversations, contacts, and help-center articles in one click. Keep your history, keep your merchants, just lose the parts that slowed you down.
Import from CrispMRR
beside every conversation
Shopify-native
1-click
import from Crisp
history included
25+
languages auto-translated
powered by Claude
Native
iOS & Android app
with push
Pricing
Free under $1k MRR. Then one plan replaces five tools.
Free for every Shopify dev under $1,000/mo - no card, no sales call. Add seats at $10/mo, apps at $20/mo.
Starter
$49 / mo
Your first paid app - the whole stack.
- 1 app · 3 seats
- Full platform
- Revenue dashboard
- AI escalation, QA & churn
- Remove branding
Growth
$79 / mo
For the growing app team.
- 2 apps · 7 seats
- Everything in Starter
- More AI credits
- +$10/seat · +$20/app
- Priority support
Scale
$299 / mo
Unlimited apps for agencies & studios.
- Unlimited apps · 20 seats
- Everything in Growth & Pro
- SSO & roles
- Custom domains & SLA
- Dedicated onboarding
Add-on Cove AI agent - usage-based at $0.20 per resolved conversation. Add it to any plan and only pay when it actually deflects a ticket. See how Cove AI works →
From the blog
All posts →Playbooks for support that grows your Shopify app
Self-serve
Running a public roadmap your merchants vote on
A public roadmap turns feature requests into retention. Here's how to run one for your Shopify app without it becoming a graveyard of ignored ideas.
Read →Self-serveBuilding a help center for your Shopify app
A help center is the cheapest support you'll ever run. Here's how to structure one for a Shopify app, what to write first, and how to keep it deflecting tickets.
Read →Live chatHow to Add Live Chat to Your Shopify App (the Right Way)
A practical guide to adding live chat to a Shopify app: where to put the widget, why it beats email, what to automate, how to identify merchants securely, and how to keep response times low.
Read →Protect your next merchant.
Start free.
Live chat, help center, scheduling, and the revenue brain that catches churn before it happens. Free under $1k MRR, no card, no demo required.