Why we built Convot for Shopify app developers

If you build a Shopify app, you already know the uncomfortable truth: your App Store rating is your growth engine. It decides your ranking, your install rate, and whether a merchant trusts you enough to connect their store. And nothing moves that rating faster — in either direction — than support.

A merchant hits a confusing setup step at 11pm their time. They send a message. If they hear back in two minutes, you’ve earned a five-star review. If they wait two days, you’ve earned a one-star review that quietly taxes every future install.

Every existing tool is built for someone else.

The tools weren’t built for us

Gorgias is built for Shopify merchants — the stores selling t-shirts and supplements. Intercom is built for enterprise. Crisp and the rest are general-purpose. None of them are built for the people building on Shopify: small, technical teams who ship an app and then have to support thousands of non-technical merchants across the world.

That mismatch shows up everywhere:

• Language. Your merchants are global. A generic inbox makes you copy-paste into Google Translate.
• Context. You want to see the store, the plan, the install date — not a blank contact card.
• Integration. You think in webhooks and APIs. Most tools think in “book a demo.”

What Convot does differently

We built Convot around three bets:

1. Speed is the product. A native mobile app with push notifications means you answer that 2am question before it becomes a review — not after.
2. Language shouldn’t be a tax. Claude-powered live translation detects your merchant’s language and translates both ways, automatically, in 25+ languages.
3. It should feel like your stack. Signed webhooks fire on nine events, a REST API exposes your data, and external_id keeps your own customer records in sync. No sales call to integrate.

Support isn’t a cost center for a Shopify app. It’s the difference between a 4.2 and a 4.9.

Coming from Crisp?

You can import your conversations, contacts, and help-center articles in one click. Keep your history, keep your merchants, and lose the parts that slowed you down.

We’re just getting started. If you build Shopify apps, try Convot free — your first app is on us.